ORIN 64GB on custom board crash randomly

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Orin
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1

Hi NV team,

We are using the ORIN 64GB module (part number: 900-13701-0050-000) on our custom carrier board and recently we experienced random crashes with messages appears on the ORIN serial port. I attached part of the error messages in this topic so you could see. We did reset and power cycle and the crash and error still appear at random time. We used this module before on the same custom carrier board with jetpack 5.1.1 and we did not have this problem before. Can you able to point to us what cause the crash based on the messages?

failed bootup log.txt (119.4 KB)
failed log during reset.txt (240.6 KB)

Thanks

3

Hi,

We don’t see such error before. As this Jetpack version is old one now, I would suggest you could use latest version to test first.

Also, some logs seem not from original kernel. I guess you also did customization on your kernel but not in stock one from Jetpack?

4

Hi WayneWWW,

Thanks for the reply.

Yes we customized the kernel since we use the ORIN in our custom board with different pinouts compared to the Nvidia carrier board. We also modified the pinmux spreadsheet to match with our custom board. We recently received 21 ORIN 64GB modules and we found multiple of ORINs experienced similar behavior.

Also, more importantly, while testing we found that the failure mostly happened during the first cold boot after the system powered off overnight, and after multiple reboot issued by ORIN the error messages stops then ORIN maintains operation. The ORIN rebooted itself and fixed itself.

After that, I rebooted the ORIN and it booted up correctly with no errors. Since the jetpack code is locked for this shipment so we cannot able to upgrade the jetpack to more recent version to test yet. I also attached the latest failure log in this post so you could see the error messages.

We received and shipped out 20+ ORIN 64GB last year with the same custom carrier boards and never saw the similar problems that we are having now. Based on the attached boot messages can you narrow down the failures, if it is based on driver(s) problem or external problem from carrier board like power sequence, signal failure , or any changes on recent ORIN module, etc.. ? (we also checked the recent PCN and checked the failed ORINs are 699-13701-0005-500 and they are not affected by PCN210100 and PCN211462)

2nd failed ORIN coldboot @5_08_2025_with sep power supply.txt (119.7 KB)

Thanks for your help

5

Hi,

I still don’t see anything helpful in your new log. I don’t know what you are trying to report here.

There is only one boot attempt in your “2nd failed ORIN coldboot @5_08_2025_with sep power supply.txt” and there is no failure.

Just to clarify. We don’t do such check that with only these partial logs and some non useful information on a custom board.

I notice some mistakes in your log but maybe or maybe not related to the issue itself.

  1. You mentioned that this is Orin 64GB module.
  2. But your DTS is based on tegra234-p3701-0000-p3737-0000.dts. This is for Orin devkit module which is 32GB and also 12 core CPU.

Based on above, the other suspicious are you sure you really full flash other necessary files for a sku5 modules?

Just to clarify. Please put your modules into NV devkit and check if you could reproduce this issue with similar test case.

We don’t know how your board is designed or how much the software got changed on your board.

6

Hi WayneWWW,

Thanks for the reply. I will have my firmware engineer to check to make sure to use the correct DTS. Then we will try update the jetpack and change the DTS to see if we see the problem again.

Thanks for your help