Payment Issues for DLI courses

Accelerated Computing Teaching and Curriculum Support
1

I am having an issue with the payment of courses on DLI platform.

  1. Payment using non-US number
    In the payment page, the phone number section does not accept any non US phone number format (e.g. Singapore, +65 1234 5678)

  2. Payment declined

It seems like I am able to make payment via paypal for 2 courses and thereafter no transactions could go through. I have called paypal and my card issuer to verify that there was no issues on their end. I have also gotten my hands on a US number as a workaround the first issue, but the payment could not be completed as well.

This seems to have been a recurring issue (Deep Learning Institute DLI "Payment Authorization Failed").

Could anyone from the DLI team help out? Thanks.

1 Like
2

Is any solution you found.
I am facing same issue. I am based at Singapore

4

I got same error when try purchasing DLI courses. I tried both my credit card and Paypal but neither of them worked. I am also based at Singapore. I have been using the credit card and Paypal account for a while and am able to purchase items including the ones in US. Thus, I do think this is the issue on DLI purchasing system side. Could the support team help resolve the issue? Thanks.