Unable to flash Jetson Xavier second time with recovery mode

Hi,
I do not have any other xavier device and any other usb-C cable that came with the device. I am also suspecting it is a hardware problem; may I know if there is a hardware warranty as I have just purchased in Aug/Sept 2020. The host ports are verified to be working fine.

May I know to how to contact Nvidia to check on the device? I have purchased from the authorised distributor, Arrow Electronics. Thanks for your advises.

Hi,

You can file RMA ticket for it.

Thank you.