Ussue with VIA and VITA-2.0 - Error Code 402

Hi everyone,

I recently gained early access to VIA and successfully followed the requirements as outlined in the documentation to start a microservice with VITA-2.0. During my first attempt the model was loaded correctly, but the web server was not accessible:

Afterwards, I closed the instance and reopened it a couple of days later, but this time encountered Error code 402:

{‘type’: ‘urn:kaizen:problem-details:payment-required’, ‘title’: ‘Payment Required’, ‘status’: 402, ‘detail’: “Account ‘2c7slESkQF-uGIymCkSJGl9teCmX3mGzOeIwT2cjvow’: Cloud credits expired - Please contact NVIDIA representatives”, ‘instance’: ‘/v2/nvcf/pexec/functions/a88f115a-4a47-4381-ad62-ca25dc33dc1b’}

In the attempt of solving it, I regenerated both my NVIDIA API Key and the NGC Api key, but without any luck. Below is the command I executed in the terminal:

Blockquote > export BACKEND_PORT=8000
export FRONTEND_PORT=9000
export NVIDIA_API_KEY=
export NGC_API_KEY=
export MODEL_PATH=“ngc:nvidia/tao/vita:2.0.1”
export NGC_MODEL_CACHE=</SOME/DIR/ON/HOST>
docker run --rm -it --privileged=true --ipc=host --ulimit memlock=-1
–ulimit stack=67108864 --tmpfs /tmp:exec --name via-server
–gpus ‘“device=all”’
-p $FRONTEND_PORT:$FRONTEND_PORT
-p $BACKEND_PORT:$BACKEND_PORT
-e BACKEND_PORT=$BACKEND_PORT
-e FRONTEND_PORT=$FRONTEND_PORT
-e NVIDIA_API_KEY=$NVIDIA_API_KEY
-e NGC_API_KEY=$NGC_API_KEY
-e VLM_MODEL_TO_USE=vita-2.0
-e VLM_BATCH_SIZE=1
-v $NGC_MODEL_CACHE:/root/.via/ngc_model_cache
-e MODEL_PATH=$MODEL_PATH
-v via-hf-cache:/tmp/huggingface
nvcr.io/metropolis/via-dp/via-engine:2.0-dp

Any insight or guidance on resolving this issue would be appreciated. Thanks in advance for your help.

In the first image it looks like everything worked as expected. As for the issue you are having now, your NGC API credits have expired. Are you able to download and self-host the Llama3-8b NIM?