NVIDIA NIM API / openai.API: Error code: 402,Cloud credits expired - Please contact NVIDIA representatives

[anssi.ovaska]

Hi,

writing you to help me with NVIDIA NIM LLM-model python API-call.

I have NVIDIA Developer account with untouch 5000 credits showing.

But when I’m trying to run API-call from my python program to your online “meta/llama-3.1-405b-instruct” model following error occurs:

“openai.APIStatusError: Error code: 402 - {‘status’: 402, ‘title’: ‘Payment Required’, ‘detail’: “Account ‘XXXXXX’: Cloud credits expired - Please contact NVIDIA representatives”}”

This was my first time testing NVIDIA NIM LLM-model API-call so credit should not be the problem because I haven’t used any of them.

It seems that others have had the same problem, but what is the solution to this?

@nvidianim @neal.vaidya Please instruct me to right direction, thanks in advance for your help.

Br,
Anssi

[m20210723]

I am facing the same problem, I would appreciate if you can help me!

[sai18]

i am also facing the same issue i have credits unused but i am getting this error

{“status”:402,“title”:“Payment Required”,“detail”:“Account ‘Li-rEEodKCkt1Tz2UIQC4zUEyvPSeTdxIzZXq5jI5sU’: Cloud credits expired - Please contact NVIDIA representatives”}

402

[iletisim4]

Hi! Did you solve the issue?

[anssi.ovaska]

Hi, haven’t heard anything from NVIDIA/@neal.vaidya. The problem still persists :(

[gvenkatakris]

Hi @anssi.ovaska @iletisim4 @sai18 @m20210723 , A fix was recently implemented to resolve this issue. Could you use your existing API key and re-execute the Python program or cURL command?

[anssi.ovaska]

Hi @gvenkatakris I just tested openai/“meta/llama-3.3-70b-instruct” the API query and everything is fine. Thank you very much!

[huyan602k]

this issue still exists