Access Issue (Cloud credits expired - Please contact NVIDIA representatives)

AI & Data Science NVIDIA NIM Access/Accounts
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Hi, I’m trying to run LLM model (llama-3.2-3b-instruct) but I’m getting the below error, even though i have 1000 credits.

Access Issue (Cloud credits expired - Please contact NVIDIA representatives)

Please would appreciate it if someone could help.

Thanks

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@TomNVIDIA Please if you could help me as I’m working on my Masters Thesis and need 1 month of access.

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Got the same issue even though I got 5000 credits @TomNVIDIA

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Hi, this will require one of the NIM engineers to assist.

@neal.vaidya Can you please help here?

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@neal.vaidya Hi can you please respond to this issue.

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Hello - I have Got the same issue even though I got 5000 credits @TomNVIDIA. I went through some help desk and they said “we are out of credits at NVIDIA”. Seems very odd for someone that is brand new to the Developer program. Please help. Thank you

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Hi @md117,

Unfortunately, I don’t have access to NIM accounts. This issue needs one of the NIM engineers to investigate. @neal.vaidya please help here.

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Hi, same same issue here even though I got 5000 credits available.

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Same here…

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  1. detail: “Account ‘XYZ’: Cloud credits expired - Please contact NVIDIA representatives”
  2. status: 402
  3. title: “Payment Required”
    getting this issue while fetching the MOLMIM ai model using its api key for my project. I signed up & have 1000 credits in my account. What shall I do to resolve this issue ? Plz help @TomNVIDIA
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Cloud credits expired - Please contact NVIDIA representatives

Seems harsh/greedy Nvidia - I only wanted a demo - You seem full of Christmas spirit

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I have same issue

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Had the same issue until yesterday. Today I’m getting: {“status”:403,“title”:“Forbidden”,“detail”:“Invalid UAM response”}

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I have the same. I have also a “detail” section with an Account that is specified and I do not know where this account is coming from. I am trying with the shell command. The strange thing is that when I remove the “Autorization” with the API key, I have got the same error message with the same account.

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yes, please check this out

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Hi @anssi.ovaska @suraj18 @kkrsteski @fastllmcalls @denis_molin @umarnawaz3112 @md117 @daniel.seidl @subha.sahoo1127 @andrew.nvidia @intimidateking A fix was recently implemented to resolve this issue. Could you use your existing API key and re-execute the Python program or cURL command?

2 Likes
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Yes, it worked perfectly. Thank you! Could you please confirm how long this solution will remain active? I have a crucial demo coming up, and it’s essential to ensure everything runs smoothly.

Will appreciate your response
@gvenkatakris

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@chaudharyu006 The issue has been fully resolved. An announcement has been made regarding this update as well.

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