AGX Orin USB ports stop working

Robotics & Edge Computing Jetson Systems Jetson AGX Orin
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1

My environment:

  • Kit: Nvidia AGX Orin.
  • JetPack 6.2.1

The issue: All the USB ports on the kit just stop working. Not sure what trigger the issues because they all work at the beginning during the installation.

Now none of the USB devices can be detected by the OS, lsusb just shows nothing

nvidia@orin:~$ lsusb
nvidia@orin:~$ sudo dmesg | grep usb
[    0.176095] usbcore: registered new interface driver usbfs
[    0.176122] usbcore: registered new interface driver hub
[    0.176146] usbcore: registered new device driver usb
[    0.310005] usbcore: registered new interface driver usb-storage
[    2.401338] usbcore: registered new interface driver usbhid
[    2.401344] usbhid: USB HID core driver
[    2.468223] usbcore: registered new interface driver snd-usb-audio
[    8.837768] tegra-xusb 3610000.usb: Adding to iommu group 52
[    9.041827] tegra-xusb 3610000.usb: XHCI Controller not ready. Falcon state: 0xffffffff
[    9.041832] tegra-xusb 3610000.usb: failed to load firmware: -5
[    9.064468] tegra-xusb: probe of 3610000.usb failed with error -5
[    9.089946] tegra-xudc 3550000.usb: Adding to iommu group 56
[   13.420568] usb0: HOST MAC 4a:f5:35:ae:76:84
[   13.420574] usb0: MAC 4a:f5:35:ae:76:85
[   13.421013] usb1: HOST MAC 4a:f5:35:ae:76:86
[   13.421017] usb1: MAC 4a:f5:35:ae:76:87
[   13.423284] tegra-xudc 3550000.usb: EP 0 (type: ctrl, dir: out) enabled
[   13.432728] l4tbr0: port 1(usb0) entered blocking state
[   13.432742] l4tbr0: port 1(usb0) entered disabled state
[   13.432906] device usb0 entered promiscuous mode
[   13.438510] l4tbr0: port 2(usb1) entered blocking state
[   13.438524] l4tbr0: port 2(usb1) entered disabled state
[   13.438649] device usb1 entered promiscuous mode
[  208.969945] tegra-xusb 3610000.usb: XHCI Controller not ready. Falcon state: 0xffffffff
[  208.969961] tegra-xusb 3610000.usb: failed to load firmware: -5
[  208.974604] tegra-xusb: probe of 3610000.usb failed with error -5

I have to work with some other devices whose drivers require Jetpack 6.2.1 specifically, so, no chance to upgrade to 7.x.x for me

Are there any way to revive the USB ports?

3

I have learned that the USB ports cut off power a while after the kit powered up causing USB devices stop working

4

Hello @plain2 ,

This seems to be related to XUSB/VBUS power control. Could you share the following output?
sudo dmesg | grep -iE 'xusb|xhci|firmware|usb|vbus'

That should help determine whether the controller is failing during firmware initialization or whether VBUS is being disabled at some point.

Regards,

Felipe Solano
Embedded SW Engineer at RidgeRun
Contact us: support@ridgerun.com
Developers wiki: https://developer.ridgerun.com
Website: www.ridgerun.com

5

Thank you for your reply @felipe.solano ,

This is the output

nvidia@orin:~$ sudo dmesg | grep -iE 'xusb|xhci|firmware|usb|vbus'
[sudo] password for nvidia: 
[    0.000000] psci: PSCIv1.1 detected in firmware.
[    0.000000] Kernel command line: root=/dev/nvme0n1p1 rw rootwait rootfstype=ext4 mminit_loglevel=4 console=ttyTCU0,115200 console=ttyAMA0,115200 firmware_class.path=/etc/firmware fbcon=map:0 video=efifb:off console=tty0 nv-auto-config bl_prof_dataptr=2031616@0x102C610000 bl_prof_ro_ptr=65536@0x102C600000 
[    0.174832] usbcore: registered new interface driver usbfs
[    0.174858] usbcore: registered new interface driver hub
[    0.174880] usbcore: registered new device driver usb
[    0.301052] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
[    0.301290] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
[    0.301853] usbcore: registered new interface driver usb-storage
[    0.314831] tegra-bpmp bpmp: firmware: 39f77b2baaf3f0522607-da583751bbf
[    3.950210] usbcore: registered new interface driver usbhid
[    3.950217] usbhid: USB HID core driver
[    4.017482] usbcore: registered new interface driver snd-usb-audio
[   10.175451] tegra186-cam-rtcpu bc00000.rtcpu: firmware version cpu=rce cmd=6 sha1=e2238c99959d2df9350d393f04e1f44e5bef98cb
[   10.616156] tegra-xusb 3610000.usb: Adding to iommu group 55
[   10.873557] tegra-xusb 3610000.usb: XHCI Controller not ready. Falcon state: 0xffffffff
[   10.873565] tegra-xusb 3610000.usb: failed to load firmware: -5
[   10.878876] tegra-xusb: probe of 3610000.usb failed with error -5
[   10.894849] tegra-xudc 3550000.usb: Adding to iommu group 56
[   15.182469] usb0: HOST MAC 4a:f5:35:ae:76:84
[   15.182475] usb0: MAC 4a:f5:35:ae:76:85
[   15.182902] usb1: HOST MAC 4a:f5:35:ae:76:86
[   15.182905] usb1: MAC 4a:f5:35:ae:76:87
[   15.182922] tegra-xudc 3550000.usb: EP 0 (type: ctrl, dir: out) enabled
[   15.185571] l4tbr0: port 1(usb0) entered blocking state
[   15.185588] l4tbr0: port 1(usb0) entered disabled state
[   15.185727] device usb0 entered promiscuous mode
[   15.191528] l4tbr0: port 2(usb1) entered blocking state
[   15.191546] l4tbr0: port 2(usb1) entered disabled state
[   15.191675] device usb1 entered promiscuous mode
[   15.783153] tegra-xudc 3550000.usb: EP 5 (type: intr, dir: in) enabled
[   15.783173] tegra-xudc 3550000.usb: EP 3 (type: bulk, dir: in) enabled
[   15.783186] tegra-xudc 3550000.usb: EP 2 (type: bulk, dir: out) enabled
[   15.783255] tegra-xudc 3550000.usb: EP 9 (type: intr, dir: in) enabled
[   15.783269] tegra-xudc 3550000.usb: EP 7 (type: bulk, dir: in) enabled
[   15.783280] tegra-xudc 3550000.usb: EP 4 (type: bulk, dir: out) enabled
[   15.783302] tegra-xudc 3550000.usb: EP 15 (type: intr, dir: in) enabled
[   15.783317] tegra-xudc 3550000.usb: EP 11 (type: bulk, dir: in) enabled
[   15.783335] tegra-xudc 3550000.usb: EP 6 (type: bulk, dir: out) enabled
[   15.783368] IPv6: ADDRCONF(NETDEV_CHANGE): usb0: link becomes ready
[   15.789512] tegra-xudc 3550000.usb: EP 13 (type: bulk, dir: in) enabled
[   15.789525] tegra-xudc 3550000.usb: EP 8 (type: bulk, dir: out) enabled
[   15.789597] IPv6: ADDRCONF(NETDEV_CHANGE): usb1: link becomes ready
[   15.802908] tegra-xudc 3550000.usb: ep 13 disabled
[   15.802988] tegra-xudc 3550000.usb: ep 8 disabled
[   15.826561] tegra-xudc 3550000.usb: EP 13 (type: bulk, dir: in) enabled
[   15.826580] tegra-xudc 3550000.usb: EP 8 (type: bulk, dir: out) enabled
[   16.652160] l4tbr0: port 2(usb1) entered blocking state
[   16.652168] l4tbr0: port 2(usb1) entered forwarding state
[   16.652225] l4tbr0: port 1(usb0) entered blocking state
[   16.652227] l4tbr0: port 1(usb0) entered forwarding state
[ 8094.381635] tegra-xudc 3550000.usb: ep 3 disabled
[ 8094.381664] tegra-xudc 3550000.usb: ep 2 disabled
[ 8094.381681] tegra-xudc 3550000.usb: ep 5 disabled
[ 8094.381698] tegra-xudc 3550000.usb: ep 4 disabled
[ 8094.381711] tegra-xudc 3550000.usb: ep 7 disabled
[ 8094.381745] tegra-xudc 3550000.usb: ep 9 disabled
[ 8094.381768] tegra-xudc 3550000.usb: ep 13 disabled
[ 8094.381787] tegra-xudc 3550000.usb: ep 8 disabled
[ 8094.381802] tegra-xudc 3550000.usb: ep 15 disabled
[ 8094.381973] tegra-xudc 3550000.usb: ep 11 disabled
[ 8094.381993] tegra-xudc 3550000.usb: ep 6 disabled
[ 8094.387328] l4tbr0: port 1(usb0) entered disabled state
[ 8094.387737] l4tbr0: port 2(usb1) entered disabled state
[57422.632724] tegra-xudc 3550000.usb: EP 5 (type: intr, dir: in) enabled
[57422.632751] tegra-xudc 3550000.usb: EP 3 (type: bulk, dir: in) enabled
[57422.632765] tegra-xudc 3550000.usb: EP 2 (type: bulk, dir: out) enabled
[57422.632830] tegra-xudc 3550000.usb: EP 9 (type: intr, dir: in) enabled
[57422.632845] tegra-xudc 3550000.usb: EP 7 (type: bulk, dir: in) enabled
[57422.632858] tegra-xudc 3550000.usb: EP 4 (type: bulk, dir: out) enabled
[57422.632947] tegra-xudc 3550000.usb: EP 15 (type: intr, dir: in) enabled
[57422.633138] tegra-xudc 3550000.usb: EP 11 (type: bulk, dir: in) enabled
[57422.633161] tegra-xudc 3550000.usb: EP 6 (type: bulk, dir: out) enabled
[57422.641054] tegra-xudc 3550000.usb: EP 13 (type: bulk, dir: in) enabled
[57422.641077] tegra-xudc 3550000.usb: EP 8 (type: bulk, dir: out) enabled
[57422.654840] tegra-xudc 3550000.usb: ep 13 disabled
[57422.654939] tegra-xudc 3550000.usb: ep 8 disabled
[57422.678360] tegra-xudc 3550000.usb: EP 13 (type: bulk, dir: in) enabled
[57422.678380] tegra-xudc 3550000.usb: EP 8 (type: bulk, dir: out) enabled
[57423.108709] l4tbr0: port 2(usb1) entered blocking state
[57423.108719] l4tbr0: port 2(usb1) entered forwarding state
[57423.108777] l4tbr0: port 1(usb0) entered blocking state
[57423.108780] l4tbr0: port 1(usb0) entered forwarding state
nvidia@orin:~$

Hope to hear you back

7

Is this a NV devkit or a custom board?

8

It is the original devkit, not a custom board

9

please flash your jetpack version with latest one first.

I doubt it is not a pure software issue.

10

Thank you for your suggestion but I have to stick to Jetpack 6.2.1 other wise the devices that will be connected to the kit will not work because of the drivers requests

11

It is not the point to stick to your version.

If there is hardware problem, then you have to do RMA… but not stick to keep that board.

That is why need to cross check different version first. If all of them have the same issue, might be hardware problem.

12

Sorry @WayneWWW for late reply,

I have not upgraded to latest version of Jetpack, but I install the same things to another kit and the USB ports stay alive.

So I guess RMA is my next step ?

13

still do what I said first please… you still need to validate on that problematic board. That is the SOP before RMA.