Orin usb problem

orin r35.4,the usb3.0 interface cannot work normaly when insert a ssd device,usb2.0 device is ok in the same usb port
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Last login: 三 7月 24 09:27:54 CST 2024 from 192.168.1.1 on pts/0
nvidia@oceanstar:~$ [ 53.697484] usb 2-2: Disable of device-initiated U2 failed.
[ 53.877620] sd 0:0:0:0: [sda] Attached SCSI disk
[ 61.122104] usb 2-2: Disable of device-initiated U1 failed.
[ 66.242038] usb 2-2: Disable of device-initiated U2 failed.
[ 68.574547] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 70.870159] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 71.036532] usb 2-2: Enable of device-initiated U1 failed.
[ 73.171351] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 75.478959] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 75.642034] usb 2-2: Set SEL for device-initiated U2 failed.
[ 77.789799] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 77.951401] sd 0:0:0:0: [sda] tag#26 timing out command, waited 6s
[ 77.957858] blk_update_request: I/O error, dev sda, sector 1000215040 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
[ 80.078108] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 82.386522] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 84.686406] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 89.794221] usb 2-2: Disable of device-initiated U1 failed.
[ 94.913815] usb 2-2: Disable of device-initiated U2 failed.
[ 97.235484] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 97.374279] usb 2-2: Device not responding to setup address.
[ 97.585814] usb 2-2: Device not responding to setup address.
[ 97.801302] usb 2-2: device not accepting address 2, error -71
[ 100.302129] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 105.409803] usb 2-2: Disable of device-initiated U1 failed.
[ 110.530062] usb 2-2: Disable of device-initiated U2 failed.
[ 112.853657] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 113.013027] usb 2-2: can’t restore configuration #1 (error=-71)
[ 113.027704] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[ 113.041336] blk_update_request: I/O error, dev sda, sector 1000214816 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
[ 113.057344] blk_update_request: I/O error, dev sda, sector 1000214816 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
[ 113.068318] Buffer I/O error on dev sda, logical block 125026852, async page read
[ 113.606623] usb 2-2: Set SEL for device-initiated U1 failed.
[ 113.614185] usb 2-2: Disable of device-initiated U2 failed.
[ 113.629126] scsi 0:0:0:0: Direct-Access US100 51 2G 0 PQ: 0 ANSI: 6
[ 113.638911] sd 0:0:0:0: [sda] 1000215216 512-byte logical blocks: (512 GB/477 GiB)
[ 113.646822] sd 0:0:0:0: [sda] Write Protect is off
[ 113.652399] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn’t support DPO or FUA
[ 113.716556] sd 0:0:0:0: [sda] Attached SCSI disk
[ 121.026066] usb 2-2: Disable of device-initiated U1 failed.
[ 126.145636] usb 2-2: Disable of device-initiated U2 failed.
[ 126.301998] usb 2-2: Set SEL for device-initiated U2 failed.
[ 128.470292] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 128.629388] usb 2-2: Set SEL for device-initiated U1 failed.
[ 128.635495] usb 2-2: Set SEL for device-initiated U2 failed.
[ 130.766207] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 133.078229] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 135.374087] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 140.481783] usb 2-2: Disable of device-initiated U1 failed.
[ 145.601952] usb 2-2: Disable of device-initiated U2 failed.
[ 147.918100] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 153.026031] usb 2-2: Disable of device-initiated U1 failed.
[ 158.146025] usb 2-2: Disable of device-initiated U2 failed.
[ 158.301419] usb 2-2: Set SEL for device-initiated U1 failed.
[ 158.307983] usb 2-2: Enable of device-initiated U2 failed.
[ 162.765556] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 167.873643] usb 2-2: Disable of device-initiated U1 failed.
[ 172.993483] usb 2-2: Disable of device-initiated U2 failed.
[ 175.310561] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 180.418130] usb 2-2: Disable of device-initiated U1 failed.
[ 185.537491] usb 2-2: Disable of device-initiated U2 failed.
[ 187.857599] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 188.020503] usb 2-2: Enable of device-initiated U2 failed.
[ 190.162391] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 190.173804] usb 2-2: Disable of device-initiated U2 failed.
[ 190.330773] usb 2-2: Enable of device-initiated U2 failed.
[ 192.465691] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 197.078354] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 197.244623] sd 0:0:0:0: [sda] tag#23 timing out command, waited 6s
[ 197.251109] blk_update_request: I/O error, dev sda, sector 1000214224 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
[ 199.390682] usb 2-2: Disable of device-initiated U1 failed.
[ 201.682213] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 203.986598] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 206.285808] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 211.393708] usb 2-2: Disable of device-initiated U1 failed.
[ 216.513530] usb 2-2: Disable of device-initiated U2 failed.
[ 218.854349] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 221.138591] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 221.302261] usb 2-2: Set SEL for device-initiated U2 failed.
[ 223.438448] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 228.545955] usb 2-2: Disable of device-initiated U1 failed.
[ 233.665719] usb 2-2: Disable of device-initiated U2 failed.
[ 233.822039] usb 2-2: Set SEL for device-initiated U2 failed.
[ 235.990064] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 238.295523] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 240.594613] tegra-xusb 3610000.xhci: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
[ 240.758029] tegra-xusb 3610000.xhci: Trying to add endpoint 0x83 without dropping it.
[ 240.766148] usb 2-2: failed to restore interface 0 altsetting 1 (error=-71)
[ 240.783439] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[ 240.797332] blk_update_request: I/O error, dev sda, sector 512 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
[ 240.813354] blk_update_request: I/O error, dev sda, sector 512 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
[ 240.823709] Buffer I/O error on dev sda, logical block 64, async page read
[ 241.361883] usb 2-2: Device not responding to setup address.

Hi,
We would suggest set up AGX Orin developer kit with Jetpack 6.0GA and try. See if the issue is present on latest Jetpack version.

How can we upgrade every time? This version is only from last year, so we can’t just update it if there’s not a problem with your latest version. Updating to the latest version to adapt to our board also requires a lot of work.

Hi,
AGX Orin developer kit passes compliance test so it would be great if you can try the device on developer kit.

For custom board, please make sure you have performed compliance test. It looks like hardware signal may not be good from the dmesg prints.

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