Can't setup brand new Orin DevKit

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Orin
1

Greetings,

I have a new AGX Orin Development Kit 32GB. I followed the official guides and started by connecting it directly to a monitor with DP->HDMI cable, but without luck - both monitors I tried showed no signal.

Next I tried to connect it to my laptop with a USB cable, but the screen command showed nothing.

Next, I tried to flash the OS with sdkmanager, but this didn’t work too. Here the end of the log:

09:34:21 ERROR: Flash Jetson Linux - flash: [ 0.1339 ] ERROR: carveout /misc/carveout/aux_info@CARVEOUT_UNUSED5/ is not supported

09:34:21 ERROR: Flash Jetson Linux - flash: [ 0.1380 ] ERROR: /misc/tsc_controls/tsc_capture_config_ptx is not supported

09:34:21 INFO: Flash Jetson Linux - flash: [ 0.1471 ] adding BCH for mb1_cold_boot_bct_MB1_aligned.bct

09:34:21 INFO: Flash Jetson Linux - flash: [ 0.1496 ] Assuming zero filled SBK key

09:34:21 ERROR: Flash Jetson Linux - flash: [ 0.1597 ] ERROR: /misc/tsc_controls/tsc_locking_diff_configuration is not supported

09:34:21 ERROR: Flash Jetson Linux - flash: [ 0.1610 ] ERROR: /misc/tsc_controls/tsc_capture_control_ptx is not supported

09:34:21 INFO: Flash Jetson Linux - flash: [ 0.1674 ] adding BCH for mb1_bct_MB1_aligned.bct

09:34:21 INFO: Flash Jetson Linux - flash: [ 0.1694 ] Assuming zero filled SBK key

09:34:22 INFO: Flash Jetson Linux - flash: [ 0.1787 ] BR_CID: 0x80012344705DD500280000000A018200

09:34:22 INFO: Flash Jetson Linux - flash: [ 0.6149 ] Sending bct_br

09:34:27 ERROR: Flash Jetson Linux - flash: [ 0.8468 ] ERROR: might be timeout in USB write.

09:34:27 INFO: Flash Jetson Linux - flash: Command tegrarcm_v2 --new_session --chip 0x23 0 --uid --download bct_br br_bct_BR.bct --download mb1 mb1_t234_prod_aligned_sigheader.bin.encrypt --download psc_bl1 psc_bl1_t234_prod_aligned_sigheader.bin.encrypt --download bct_mb1 mb1_bct_MB1_sigheader.bct.encrypt

09:34:27 ERROR: Flash Jetson Linux - flash: — Error: Reading board information failed.

09:34:27 INFO: Flash Jetson Linux - flash: [ NV_L4T_FLASH_JETSON_LINUX_COMP Install took 7s ]

09:34:27 ERROR: Flash Jetson Linux - flash: command terminated with error

09:34:27 SUMMARY: Flash Jetson Linux - flash: First Error: Installation failed.

Btw, when I power on the device, it seems it working - the LED is on, the fan is on too. When I connect it to my laptop I can see the new device is added and I can even navigate to a folder where I see some L4T files.

What else I can do?

Upd.: my host machine is Ubuntu 20.04. I tried 2 different usb cables one of which came with the Orin itself.

3

Did you note the step to put the device into recovery mode where it can be controlled via USB by the SDK manager?

While holding the middle Force Recovery button ( 2

1024×1024 129 KB
), insert the USB Type-C power supply plug into the USB Type-C port above the DC jack.
This will turn on the Jetson dev kit in Force Recovery Mode.

4

Sure I did :)

After reading a forum I came to conclusion that certain laptop configurations + Ubuntu 20 do NOT work. Here a couple of official statements:

Jetson AGX Orin Flashing Issues - #31 by WayneWWW
@WayneWWW
Ok, sorry that please install ubuntu 18.04. This is still unknown issue to us.

ERROR: might be timeout in USB write - #3 by DaveYYY
@DaveYYY
a lot of users are experiencing the same USB timeout error when flashing Orin series devices, but we are still investigating the root cause of this issue.
Generally, we would suggest trying for another USB cable/port, or using an Ubuntu 18.04 host for flashing, in case you are using 20.04.

I installed Ubuntu 18.04 and that WORKED. After I successfully flashed the OS, I switched to Ubuntu 20.04 to install components on Orin and that WORKED too.

I am interested to solve the issue because in my company we have the same DELL laptops with Ubuntu 20.04. I am ready to provide all necessary data to help to fix it.

5

HI,

Could you try to disable the auto suspend of usb on your host PC and see if that bypass the error?

6
7

Continuing the discussion from Can't setup brand new Orin DevKit:

Hi,

I tried this. Didn’t work.

8

Just to make sure. Are you sure the serial console log (device log) does not print anything out?

9

No, it was absolutely empty. Now since I flashed the OS with Ubuntu 18.04 I can’t check it anymore.

10

Hi @nikita14

Actually the key here is we need the usb bus trace dump. Does your office have any usb analyzer that can dump it when reproduced issue?

11

Unfortunately, no.

12

Sorry for the late response, have you managed to get issue resolved or still need the support? Thanks

13

Yes, I kinda solved it by switching to Ubuntu 18.

15

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