Error trying to flash Jetson AGX Orin with SDK Manager

[henriberth69]

Hello,

I am trying to flash my Jetson AGX Orin Dev Kit 64GB
via SDK Manager, but I always get an error telling me to change the connection cable with the host computer.
After changing the cable, I still get the same error. I am sending you my logs.
Thank you in advance.

SDKM_logs_2024-11-05_11-54-05.zip (417.1 KB)

[carolyuu]

Hi,
If the device cannot be flashed/booted, please refer to the page to get uart log from the device:
Jetson/General debug - eLinux.org
And get logs of host PC and Jetson device for reference. If you are using custom board, you can compare uart log of developer kit and custom board to get more information.
Also please check FAQs:
Jetson AGX Orin FAQ
If possible, we would suggest follow quick start in developer guide to re-flash the system:
Quick Start — NVIDIA Jetson Linux Developer Guide 1 documentation
And see if the issue still persists on a clean-flashed system.
Thanks!

[henriberth69]

Thank you for your quick response.
Indeed, I only had to follow the following steps, and by restarting the flash, I had no more issues.

Q: I get a USB timeout error during flash Orin. How to resolve that?

A known issue for ubuntu 20.04 host is the USB autosuspend function is enabled on it by default. This leads to Jetson recovery mode gets suspended before flash. To bypass this error, need to:

1. Disable autosuspend on host PC with below command:

sudo -s
echo -1 > /sys/module/usbcore/parameters/autosuspend

2. Plug out the USB cable, put jetson back into recovery mode again and plug the usb cable back.

If USB timeout is still there after above commands, please file a topic to forum and let moderator help check.

Since I had no problem flashing my Jetson Orin Nano without using this, I didn’t think it would be a blocker.

[DavidDDD]

Hi henriberth69,
To better assist you, we would appreciate some additional information:

1. Could you clarify whether your host machine is a virtual machine (VM) or a physical computer?
2. Have you attempted to restart both the host machine and the Jetson AGX, then reapply the USB timeout solution?
3. Is it possible for you to try using a different host machine and perform a reflash of the Jetson AGX?

Thanks

[henriberth69]

Hi,
I’m using a physical computer running Ubuntu 20.04.6 LTS. I no longer have issues with the USB connection, but now I’m facing a new problem during the installation.
I’ll send you a screenshot of the error along with the logs.

SDKM_logs_2024-11-07_10-27-30.zip (818.8 KB)

[DavidDDD]

Try

sudo apt --fix-broken install
sudo apt-get install --reinstall sdkmanager

I also notice that the device not in the recovery mode.
Please refer to the doc to check whether dev kit in the recovery mode.

[henriberth69]

After running the commands you sent me (re-downloading SDK Manager) and putting my Jetson AGX Orin in Recovery Mode, I get the following error:

SDKM_logs_2024-11-07_11-55-25.zip (740.9 KB)

[DavidDDD]

For more information, please refer to the following instruction to capture serial console log while flashing.
NVIDIA Jetson Orin - Serial Console - RidgeRun Developer Connection