USB Connection Issues When Flashing Jetson AGX Orin with JetPack 6.x/5.x- Installation Fails

I’m encountering issues while trying to flash my Jetson AGX Orin (32GB) with JetPack 6.x/5.x using SDK Manager on Ubuntu 22.04/20.04, and I would appreciate any assistance.

Issue Description:
During the flashing process, SDK Manager shows the error “The connected Jetson device is not ready for flash,” which seems related to an unstable USB connection. Additionally, I’m seeing repeated errors like “might be timeout in USB write” and “Failed to parse board information,” leading to a failed installation.

Troubleshooting Steps I’ve Tried:

1.	Switched to different USB cables, including high-quality ones, to ensure a stable connection.
2.	Tried connecting the device to different USB ports on the host computer, avoiding USB hubs.
3.	Followed SDK Manager’s suggestions to unplug and reconnect the USB cable and power supply.
4.	Confirmed that the device is in recovery mode (pressed the recovery button and powered on).
5.	Attempted the installation on different host computers, but the issue persists.
6. Attempted the installation on both vm and PC and on both Ubuntu20.04 and 22.04
7. Attempted the installation of jetpack 6.1/6.0v2/5.14/5.12(all failed)

Environment Details:

•	Device Model: Jetson AGX Orin 32GB

•	Mainboard:Leadtek YC-8
•	JetPack Version: 6.1/6.0/5.14/5.12
•	Ubuntu Version:22.04/20.04
•	SDK Manager Version: Latest version

Any guidance on resolving this issue would be greatly appreciated! Thank you in advance.
SDKM_logs_JetPack_5.1.4_Linux_for_Jetson_AGX_Orin_32GB_2024-10-27_20-43-17.zip (109.6 KB)

Hi,
If the device cannot be flashed/booted, please refer to the page to get uart log from the device:
Jetson/General debug - eLinux.org
And get logs of host PC and Jetson device for reference. If you are using custom board, you can compare uart log of developer kit and custom board to get more information.
Also please check FAQs:
Jetson AGX Orin FAQ
If possible, we would suggest follow quick start in developer guide to re-flash the system:
Quick Start — NVIDIA Jetson Linux Developer Guide 1 documentation
And see if the issue still persists on a clean-flashed system.
Thanks!

Hi echo_ni,

Are you using the devkit or custom board for AGX Orin?

Is your host PC using VM/docker for Ubuntu?
Or you are using standalone Ubuntu as host PC?

Please refer to Q: I get a USB timeout error during flash Orin. How to resolve that? to check if it could help.

The mainboard im using is Leadtek YC8 and I’m now using standalone Ubuntu as host PC. The terminal shows that i have successfully completed the flashing with SDK manager. But when i restarted my jetson, the monitor conneted showed nothing and it turned into recovery mode after 1 minute.

The mainboard im using is Leadtek YC8 and i think it’s a devkit. I’m now using standalone Ubuntu as host PC. And the terminal shows that i have successfully completed the flashing. But when i restarted my jetson, the monitor conneted showed nothing and it turned into recovery mode after 1 minute.

It seems you are using the custom carrier board so that please request your vendor for the custom BSP package instead of using SDK manager.
SDK manager would use the official BSP package for the devkit. It may not work on your custom board.

Please also provide the full serial console log for further check.