Claiming Benefit Startup Inception

hello good morning everyone, I want to ask about the benefits provided by NVIDIA Inception. I’m a little confused because this is my first time trying NVIDIA. I have a redeem code for cloud computing but when I try to redeem the code I can’t be accepted because the AWS team asked the NVIDIA team to guide me in claiming the code. I don’t know how to claim but I think a benefit claim is enough to enter the code but AWS doesn’t want to accept it, do you have any suggestions or have ever submitted this please help our startup. thank you