I’m looking for guidance on obtaining the official DGX OS 7 reimage ISO for the
DGX Spark platform. It took me a few hours to get to talk to someone on the HP side which apparently, they said they would provide the ISO; however, it was recommended I also opened a ticket on this board. I know there is a recovery procedure in place here, but will it work with any brand like the HPs I have? Or will a standard 24.04 iso work?
I am currently running DGX OS on an HP ZGX Nano G1n AI Station, which identifies
as DGX Spark.
System details:
Platform: DGX Spark
DGX OS version: 7.2.3
Base OS: Ubuntu 24.04.3 LTS
GPU: NVIDIA GB10 (Grace Blackwell)
Driver / CUDA: 580.95.05 / CUDA 13.0
According to the DGX OS 7 documentation, reimaging is supported using the official
DGX OS ISO. I’m trying to determine the correct process to obtain the reimage
media for DGX Spark systems (portal access, entitlement, or support workflow).
In addition to standard recovery and reinstallation, we also need to reimage
the system to enable full-disk encryption (LUKS) at install time, as the system
was delivered without disk encryption enabled.
Could someone please advise:
Where DGX Spark customers can download the DGX OS 7 reimage ISO, and
Whether access is provided via the NVIDIA Enterprise Support portal or another
approved channel?
This is for standard operational and security requirements.
UPDATE: Update: HP Support provided a recovery ISO (SoftPaq sp165496) labeled as “WKS DGXOS Recovery Image.”
Before using it, I’d like to confirm whether this image is appropriate for DGX Spark / GB10 (ARM64) systems, or if DGX Spark requires a different NVIDIA-provided reimage ISO.
I was able to get ISO via HP support via this number 800 334 5144, however if you are looking to encrypt the device you have to use Opal vs LUKS. You can access it via Security > TCG Storage Security Configuration > Select your drive > Set Admin Password.
It is very important to note that in order to decrypt or turn off Opal you can only do it if you open the device and grab the PSID from the SSD, this will erase everything on the drive and you need the ISO to reimage it. I was able to open the mini PC via this tutorial: https://www.youtube.com/watch?v=00yzm8iHerU.
It is worth to mention that HP says Nvidia has to provide, but this is false, they have it.
For what it’s worth, I replaced the 1TB NVMe SSD on my HP ZGX Nano G1n with a 4TB Corsair MP 700 Micro, and used the NVidia image to reimage the ZGX Nano.
Everything worked as expected, and as far as I can tell, the hardware seems virtually identical (with the caveat that the Corsair drive doesn’t seem to support OPAL).
For reference, some info on the 1TB NVMe on HP the ZGX Nano:
HP Part No: P54559-501
Model: ESL01TBTLCZ-27J2-TYN
Maybe there’s some built-in dependency in the HP ZGX Toolkit (https://www.hp.com/us-en/workstations/zgx-onboard.html) to prevent it from running on non-HP hardware, but I haven’t tested it, as I don’t use it. Maybe I’ll pop the original drive back into the ZGX Nano in the future to check.
