Fan not working - Jetson Nano 4g

Further to this topic Fan not working - Jetson Nano 4g , we tried the 10W power mode and re-flashing the image as well and both didn’t work.
It seems that the power jack is broken because our power supply works well with another Jetson Nano but not with this one.
Should we send it back to the seller?
Thank you

#### What if I need an RMA (Return Material Authorization)?

If you believe that your Jetson product is defective, please contact the NVIDIA Customer Care team. We will help you troubleshoot your issue and process a replacement if it is found to be defective.

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