How to fix a broken PSU

Please provide the following info (check/uncheck the boxes after clicking “+ Create Topic”):
Software Version
DRIVE OS Linux 5.2.0
DRIVE OS Linux 5.2.0 and DriveWorks 3.5
NVIDIA DRIVE™ Software 10.0 (Linux)
NVIDIA DRIVE™ Software 9.0 (Linux)
other DRIVE OS version

Target Operating System

Hardware Platform
NVIDIA DRIVE™ AGX Xavier DevKit (E3550)
NVIDIA DRIVE™ AGX Pegasus DevKit (E3550)

The PSU(Power Supply Unit) has broken down.(Smokes came out while in use)
The serial number is 1540619000082.

Would you please instruct me on how can I get it replaced or repaired?


Dear @atsutaka,
We are checking internally and update you. Please check private message.

Hi @atsutaka,

We have a discussion internally. Please contact your nvidia representative and they will help you with this. Thanks.

We are also interested to know how you broke the power supply. Did you used this power supply in a car/truck?

Yes, it was used in a car.

Thanks for the information. Hope your nvidia rep has helped you with this well.

Hi, @atsutaka

Please contact your nvidia rep and let them help to ship the PSU to us. Thanks.

@atsutaka has this been solved offline?