I didn’t feel like waiting till next week.
The exact camera I have is this one
https://www.amazon.com/gp/product/B07VDHWB2X/ it comes with free expert support. Yeah!
Manufacturer page is here https://www.waveshare.com/wiki/IMX219-160IR_Camera
This transcript sums it up nicely. How do I close the waveshare camera after it is launched?
Ctrl-W did not work, and this is not windows.
Initial Question: Camera is connected to Jetson Nano and displays picture with command from waveshare support page, but fills screen and cannot be closed or minimized. Unable to view any other open windows. Must restart computer in order to remove camera image from screen. Ctrl C does nothing.
04:33 AM PDT Aldwin(Amazon): Hello, this is Aldwin from Amazon Product Support Experts. I’m here to help you today.
… pleasantries removed
04:34 AM PDT Aldwin: I just want to confirm, are you pertaining to this item? Camera Support NVIDIA Jetson Nano Developer Kit.
04:34 AM PDT Dustin: yes
04:35 AM PDT Aldwin: Thanks for confirming. Please allow me to check this one, just give me a minute or 2.
… edit for char limit
04:37 AM PDT Dustin: I followed instructions at this page [link removed]
04:37 AM PDT Aldwin: Got it.
04:37 AM PDT Dustin: tried Ctrl-C, esc, alt-F4
04:38 AM PDT Dustin: once the camera is launched, it wont close
04:39 AM PDT Aldwin: I see.
04:40 AM PDT Dustin: I just realised I have a problem. I am typing this on the same computer as the camera. So if I launch camera for testing, I will no longer be able to communicate with you.
04:41 AM PDT Aldwin: Got it, do you still want to try the same item to check if the same issue is still happening?
04:42 AM PDT Dustin: I dont think it is defective product becauser it displays video. I think there is missing critiical info from support poage. How am I supposed to close camera window? It does not say. That is the support I need
04:45 AM PDT Aldwin: I see.
04:47 AM PDT Aldwin: And if you want to get an accurate information about that issue, you can contact waveshare on this email - [e-mail address removed].
Because they are the one who designed and engineer the product, and they are more knowledgeable about it.
04:48 AM PDT Aldwin: But if you want to return this item back to us, I can help you with that.
04:49 AM PDT Dustin: but this is the support option that they proivide. waveshare says contact seller for support. the product page said free product support from amazon. that is you. please do not send me in circles. this is a very simple question for an “expert” how do I turn it off?
04:50 AM PDT Aldwin: You already contacted them?
04:50 AM PDT Dustin: from their support page “Contact your seller (fast response and most recommended)”
04:52 AM PDT Aldwin: If you want I can give you the direct link on how to contact the seller of this product.
04:52 AM PDT Dustin: please
… got link
04:57 AM PDT Dustin: ok, I can use that to get a response in maybe 2 days. how is that product support from amazon? Is your job really just to point me somewhere else? This is a real question, Not retorical. I am trying to understand the intended role of Amnazon product support.
04:59 AM PDT Aldwin: I do apologize for this Dustin. But honestly I don’t want to give you a false information about this item because I really want to help you that’s why I give the direct link on how to contact the seller because I know that they can give you the accurate information on how to use that item because they are the one who design and engineer that item and also they are more knowledgeable about it.
05:01 AM PDT Dustin: But, does amazon product support have ANY information about the product? All I am asking is how do I tuirn it off. Is that the sort of question I should expect product support to answer?
05:02 AM PDT Aldwin: If you want to close that item when you’re using a computer you can click ctrl+w.
05:03 AM PDT Dustin: Thank you. That was rthe info I needed. Why was that so hard?
05:04 AM PDT Aldwin: And if you can’t still close that window when you’re using that item, you don’t need to restart the computer. You can just click Alt+ctrl+delete then go application that is running and click End task to close the program
I’m sorry for the problem you have. Yes, if you have any problem with using this product, you can always feel free to contact us, we will always try
to help solve it.
Now as we are in National Holiday, the engineer will back to work on Oct. 8, I will tell them your problem and ask them to help solve. Don’t worry,
we will surely help solve the problem, if we couldn’t, we will resend or refund.