Hello, I talked to live chat support and they suggested me to post this here.
I recently tried to install ChatRTX on my laptop, with the following specs:
NVIDIA GeForce RTX 4060 Laptop GPU
Driver: Game Ready Driver - 560.81 - August 6, 24
CPU: 13th Gen Intel(R) Core ™ i9-13900H
32. GB of RAM
It won’t let me install the application because of the installation error shown in the image. I have the default Windows antivirus (Windows Defender).
Can anyone help me?
Hi adding same issue here with log. It installed correctly at first in a custom directory, but after uninstall in order to reinstall, its not able to for some reason –
[2024-08-20 21:47:55.378] [info] Conda setup done!
[2024-08-20 21:47:55.445] [info] E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\ChatRTXUIEngine.py
[2024-08-20 21:47:55.456] [info] Error while loading E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\ChatRTXUIEngine.py *** PY *** Python Error Call to ‘fileImport’ failed:
chatbot = await python(pyfile)
at async initializeChatbot (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:33:19)
at async initializeBridgeCommands (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\index.js:21:18)
… across the bridge …
at exec_module (:883)
at _call_with_frames_removed (:241)
from backend import Backend, Mode
at (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\ChatRTXUIEngine.py:33)
from ChatRTX.chatrtx import ChatRTX
at (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\backend.py:2)
*** JS *** ModuleNotFoundError: No module named ‘ChatRTX’
[2024-08-20 21:47:55.457] [info] Error while getting bridge commands TypeError: Cannot read properties of undefined (reading ‘ChatBot’)
at new Chatbot (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:79:27)
at Chatbot.init (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar.unpacked\node_modules\pythonia\src\pythonia\Bridge.js:48:18)
at initializeChatbot (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:227:38)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async initializeBridgeCommands (E:\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\index.js:21:18)
Was able to solve the issue if it helps - there was a leftover folder in user/appdata/roaming – it was named trt-llm-rag-windows-client. In my case I think I uninstalled incorrectly, and this was leftover. But may be a different issue for others
