JetPack instalation problem. Error: JetPack must be run on x86_64 HOST platform. Detected platform.

I’m trying to install JetPack-L4T-2.1-linux-x64. It doesn’t pop up in graphical window as must, but returns an xmessage’s error “JetPack must be run on x86_64 HOST platform. Detected platform”, then returns to the command line.
I followed kangalow advice from one of previous topics and used “arch” command. All it’s ok - x86_64. But it does not work.
I run JetPack on host PC, with Ubuntu 14.04.

mike@mike-Aspire-V3-571G:~ chmod +x JetPack-L4T-2.1-linux-x64.run mike@mike-Aspire-V3-571G:~ ./JetPack-L4T-2.1-linux-x64.run
Creating directory _installer
Verifying archive integrity… All good.
Uncompressing JetPack 100%

xmessage
Error: JetPack must be run on x86_64 HOST platform. Detected platform.

mike@mike-Aspire-V3-571G:~$ arch
x86_64


Can anyone help?

If you run from a desktop host (not from Jetson), it should work. The “arch” command seems to say this was done correctly though, so I’m wondering if there is anything special about your host? For example, in /proc/cpuinfo of the host, what is the “model name” of CPU? And is this a virtual machine or something other than ordinary hardware?

Thank you for a quick answer.

Notebook: Acer Aspire V3-571G
CPU: Intel® Core™ i7-3630QM CPU @ 2.40GHz × 8
Ubuntu is installed by ordinary way on HD beside Windows 8.

Is the Ubuntu version 14.04? I can’t think of anything else which would get in the way, other than a bug (I think the error would still be different if you had something like Ubuntu 15 instead of 14).

Yes. Ubuntu 14.04.
Ok. Maybe, I need to reinstall Ubuntu or try to use JetPack 2.0.

Re-install of Ubuntu is unlikely to help. JetPack 2.0 is simply a different bundle of the same software, but older versions. You could try to delete your JetPack install directory, download a fresh copy, and just be meticulous about any instructions related to things like use of “sudo” during install. Unless there is some unobvious nuance in the JetPack 2.1 procedure, you’ve probably found a new bug. So I suggest leave your host Ubuntu alone, and try running JetPack 2.1 from a fresh source.

Ok. I will try. It will take some time, because I am a newcomer in Ubuntu.
Thank you for your help.

I tried running JetPack 2.1 from a fresh source. That does not help.
I installed Ubuntu from the same LiveCD on another PC and tried with JetPack again. It all works well.

I think,that something is wrong with the hardware compatibility of Acer Aspire V3-571G.

On the failed install, was this running on a live CD the whole time? Meaning no permanent install (permanent install started via a live CD is a normal and full install)? Or was it a permanent installation? I ask because the underlying file system differs if not a permanent install onto its own partition. This would explain a lot, as it would behave partially as a VM when doing this (it wouldn’t be a “real” dedicated install).

In was a permanent installation. Perhaps I have written it not quite clear.

The error was an odd one, it’s hard to figure out what went wrong…and more interesting than most errors (my curiosity has an itch to scratch). Was the underlying file system a Linux native one, or did it share a file system with windows?

Ubuntu 14.04 is installed beside Windows 8.

What is the output of “lscpu” command?

It is:
mike@mike-Aspire-V3-571G:~ lscpu Architecture: x86_64 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian CPU(s): 8 On-line CPU(s) list: 0-7 Thread(s) per core: 2 Core(s) per socket: 4 Socket(s): 1 NUMA node(s): 1 Vendor ID: GenuineIntel CPU family: 6 Model: 58 Stepping: 9 CPU MHz: 2497.031 BogoMIPS: 4789.03 Virtualization: VT-x L1d cache: 32K L1i cache: 32K L2 cache: 256K L3 cache: 6144K NUMA node0 CPU(s): 0-7 mike@mike-Aspire-V3-571G:~

Just in case:
mike@mike-Aspire-V3-571G:~$ cat /proc/cpuinfo
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1229.250
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 0
cpu cores : 4
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 1
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1200.093
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 0
cpu cores : 4
apicid : 1
initial apicid : 1
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 2
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1263.562
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 1
cpu cores : 4
apicid : 2
initial apicid : 2
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 3
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1319.250
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 1
cpu cores : 4
apicid : 3
initial apicid : 3
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 4
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1382.343
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 2
cpu cores : 4
apicid : 4
initial apicid : 4
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 5
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1200.000
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 2
cpu cores : 4
apicid : 5
initial apicid : 5
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 6
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1200.000
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 3
cpu cores : 4
apicid : 6
initial apicid : 6
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 7
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel® Core™ i7-3630QM CPU @ 2.40GHz
stepping : 9
microcode : 0x15
cpu MHz : 1200.093
cache size : 6144 KB
physical id : 0
siblings : 8
core id : 3
cpu cores : 4
apicid : 7
initial apicid : 7
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms xsaveopt
bugs :
bogomips : 4789.03
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

mike@mike-Aspire-V3-571G:~$

Can you please test the following steps:

  1. Run “./JetPack-L4T-2.1-linux-x64 --noexec” command. This command will extract a _installer directory.
  2. Run “cd _installer” command
  3. Run “./start_up.sh” command and see what happens?

Hi EdNik,

I encountered the same issue because I had downloaded Ubuntu from a site that provided the x86 image… could you please check the “uname -a” output on the host ?
Once I had a similar error because I used LiveCD to flash my USB key in a bootable way (for installing Ubuntu 14.04 on the Host)… Could you also try to reinstall it with Lili USB Creator ?

Regards,
Ale

EdwardZhou

Can you please test the following steps:

  1. Run “./JetPack-L4T-2.1-linux-x64 --noexec” command. This command will extract a _installer directory.
  2. Run “cd _installer” command
  3. Run “./start_up.sh” command and see what happens?

It is pop up in graphical window after first step. After third step, it is pop up too. Great! It works!
Is anything wrong with JetPack or Ubuntu? Or with my activity?

EdwardZhou, thank you very much for your help!

Hi EdNik,

I encountered the same issue because I had downloaded Ubuntu from a site that provided the x86 image… could you please check the “uname -a” output on the host ?
Once I had a similar error because I used LiveCD to flash my USB key in a bootable way (for installing Ubuntu 14.04 on the Host)… Could you also try to reinstall it with Lili USB Creator ?

Regards,
Ale


mike@mike-Aspire-V3-571G:~ uname -a Linux mike-Aspire-V3-571G 4.2.0-34-generic #39~14.04.1-Ubuntu SMP Fri Mar 11 11:38:02 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux mike@mike-Aspire-V3-571G:~


Hi, Ale

Thank you for your answer. I think, the steps from EdwardZhou is a solution.

Regards,
Mikhail

I see the note about one install of a host via a USB key. This could be unrelated to the current situation, but understand that the file system type of the Linux host must be a native Linux type, e.g., ext4. This is a common issue for people using a VM that shares a windows partition; if the USB key is formatted as vfat (and they all default to this unless you specifically change it), then a full install to the vfat USB key would also have this issue. Be careful about file system type when there is anything unusual about the host.