Let me clarify my position as a customer As I believe this topic is critically important for NVidia.
When you referred as “We” on your previous eMails, I’m assuming that you have the power of responding on behalf of all nVidia. That I’m talking directly to Nvidia. That the responses I received are the official and definitive answers to our technical questions and concerns.
“Direct Customer” and “Customer” are the same terms. When I paid for your product; I become a direct customer; when Nvidia created a Developer Registering system, where I have to log in, I become “direct”; when Nvidia created this forum and opened to their customers it created a Direct Customer channel. In other words. redirecting our calls to “Sales” makes no sense. To me is just a form of passive aggressiveness that should not take place with the already Direct Customers. (If Nvidia has internally process issues or communication issues, this should be handled internally.)
So to be clear I don’t dislike to contact nVidia, As you can see; from my perspective, I’m in direct contact with nVidia over this direct channel. What I disliked is the lack of proper documentation, the waste of time and energy, and ultimately the chasing I have to do due to the lack of direct responses and accountability of “NVIDIA” to understand, support, resolve and get things done.
Pushing back customers on this channel to get in contact with sales to get “direct” and “closer” with NVidia is insane; more when the sales part was already accomplished. I bought and own a Jetson Nano, and all I need is to make it work to do my own business as soon as possible as Technology is perishable. Nvidia’s Jetson family of products are serious machines, The Nano is not another Rasberry Pie IV, this is not just a hobby. It is on another league and intended for a more serious audience looking to make autonomous machines, the SW on it must be rock solid, as we are talking about “Autonomous” machines.
In addition, contacting Sales to add “new features” or functionality, it should be an unacceptable response, Based on other responses I found in this forum, it is just a simple excuse to deflect the job, to deny the root problem of the lack of SW, support, and knowledge about nVidia owns product; to delay the fact that the SW of this product should be labeled Alpha, and that was released in a premature way.
Dear Dane, I love the Jetson Nano, and yet, I’m kind of disappointed to hear that NVIDIA is not as passionate as some of their customers. Please don’t take this personal, but take a look of the responses made by “NVidia” that has upset already other passionate customers and yet the SW has not progressed as expected for several quarters. For Nvidia the term “3D”, should never mean: “Deny, Delay, Deflect”. and I’m concerned that this incredible new product is going to enter prematurely into Zombie mode by the side effects of mediocrity, ignorance, and indifference, which BTW can be easily fixed by getting proper training, leadership, and the right process of accountability. So please don’t allow this to happen. and lead the way as Sales should not be the answer, as “we have no experience” or “no longer supported”, or “open source” should never be the official’s Nvidia answer. I’m ready to collaborate and make things happen, I live in Silicon Valley, and if you want to meet in person (or any of your leadership), I can meet at Nvidia as I’m ready to follow your lead.