Problem with NVIDIA ACE 2.1 Plugin on Unreal 5.4

[michele.facecchia]

I downloaded the “Kairos” sample project for unreal 5.4. Everything works fine, but when I press the play button the whole scene freezes for a moment blocking both the metahuman and any object present in the scene. The audio files are on my pc. Is there a way to solve this little lag?

[michele.facecchia]

sorry, but am I the only one experiencing this problem?

[TomNVIDIA]

Hello,

Our main ACE support channels are now through NVIDIA AI Enterprise support.

NVIDIA ACE Support Now through NVIDIA AI Enterprise | Announcements

Now that NVIDIA ACE has entered general availability through the NVIDIA AI Enterprise program, our main ACE support channels will be through NVIDIA AI Enterprise support. The Digital Human forums will continue to be a community gathering of ACE users, but will no longer be monitored by NVIDIA ACE support staff. To access enterprise support, all you need to do is start a trial of NVIDIA AI Enterprise.