Originally published at: https://developer.nvidia.com/blog/speech-ai-spotlight-reimagine-customer-service-with-virtual-agents/
Virtual agents or voice-enabled assistants have been around for quite some time. But in the last decade, their usefulness and popularity have exploded with the use of AI. According to Gartner, virtual assistants will automate up to 75% of tasks for call center agents by 2025–up from 30% in 2021. This translates to a better…
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