Ubuntu 18.04 freezes when using nvidia graphics (GPU has fallen off the bus.)

Graphics / Linux Linux
1

Hi everybody;

My system freezes completely after some minutes, forcing me to hard reset.

Monitoring syslog (using ssh from another machine), I could capture the message below.

A ran the bug report script which I will attach to this topic.

Browsing similar topics, I’ve tried some approaches like bios update and disable c-state, but with no success.

Feb 6 22:08:27 marmolejo kernel: [ 41.300920] NVRM: GPU at PCI:0000:01:00: GPU-a91f68d5-06a7-6263-7b68-fa5c4fb3a1d9
Feb 6 22:08:27 marmolejo kernel: [ 41.300927] NVRM: Xid (PCI:0000:01:00): 79, pid=198, GPU has fallen off the bus.
Feb 6 22:08:27 marmolejo kernel: [ 41.300928] NVRM: GPU 0000:01:00.0: GPU has fallen off the bus.
Feb 6 22:08:27 marmolejo kernel: [ 41.300947] NVRM: A GPU crash dump has been created. If possible, please run
Feb 6 22:08:27 marmolejo kernel: [ 41.300947] NVRM: nvidia-bug-report.sh as root to collect this data before
Feb 6 22:08:27 marmolejo kernel: [ 41.300947] NVRM: the NVIDIA kernel module is unloaded.

Some system intormation:
Dell Inspiron 7580
Ubuntu 18.04
Driver nvidia-440
nvidia-bug-report.log.gz (1.02 MB)

2

Can you upgrade your Kernel to V5, and try to replicate this issue?

https://www.howtogeek.com/436507/how-to-install-the-linux-5.0-update-on-ubuntu-18.04-lts/

3

nvm… I have updated my Kernel to V5, and I still have the issue…

Here are my system information:
Card: GTX1060 6GB
Ubuntu 18.04
Driver nvidia-440.59

4

Hello,
I am using this as my motherboard:
GIGABYTE AB350M-DS3H AM4 motherboard

and in the BIOS, I have updated by PCIE mode to “Gen 2”, and my GTX1060 hasn’t fallen off the bus for last 2 days :)

Also, I have updated my BIOS to its latest version.

I hope this helps for the OP

5

Hi ggmichaelgo;

Good to read that you could solve this issue in your side. In my side, however, no progress (unfortunately). In this right moment I’m trying to disable all performance features of my notebook, except the GPU.

The system is up for more that 30 minutes, which seems like a progress, but, due to my previous experience, I’m a little bit skeptical, :-(. Let’s see…

6

Just for record:
Another topic with same issue and notebook configuration.

https://devtalk.nvidia.com/default/topic/1067124/linux/gpu-falling-off-the-bus-ubuntu-18-04/?offset=3#5428342

7

New update.

It seams that enabling (in BIOS) just one CPU core (the notebook has 4 cores), the system does not freeze.

Once I reboot and enable a second core, the problem returns.