Unable to Verify my Account to get API Access

AI & Data Science NVIDIA NIM Access/Accounts
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1

I get the following banner at the top of all NVIDIA NIM pages:

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When I click the ‘Verify’ button, and provide my phone number, I do not recieve any SMS message containing a verification code.

I am also getting the following message on my account page:

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My account is an ‘Individual’ one, I am the only person using it and am therefor the admin. However, I can see no option to provide permission to myself.
How do I do this? Is it related to the inability to verify the account via the phone number, as stated above?

Thanks in advance
Andy

1 Like
2

Im having the same issue - did you resolve it?

3

Apologies both, we are currently having an issue with verification texts in some regions. We are working on a resolution. In the mean time, I’ll work with the right team to try to get your accounts verified without the need for this text message.

Thanks for your patience,

Sophie

4

Same issue.

5

Hey everyone, dealing with the same issue. I’m the only member in my org too but it keeps rejecting my number:

nim-access-sms-verification-error
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6

I’ve reached out to the accounts team to look into this for all who have posted on this forum post. Thanks for your patience.

2 Likes
7

Same issue. I have tried multiple times

8

Hi Sophie,
Thanks for offering to help get our accounts verified.
How is that going? I’m getting close to some deadlines and really need API access to be able to complete on time.
Thanks again for your efforts.
Andy

9

Hi Andy, thanks for your patience. I’ve reached back out to the team to chase this up. I’ll aim to get you an update asap.

Best,

Sophie

1 Like
10

I also cannot. It says my phone number is invalid.

11

Hello Sophie

I am having the same issue, after putting my phone number, I am not getting SMS verification.

I appreciate your help

Paul

12

Hello! I am also having the same issue verifying my phone number and I am unable to get an API key

13

Just an update - I’ve reached out to all those who have posted in this thread and we are actively working to resolve verification issues.

14

Hello, I have the same issue. Could you help check it as well? Thanks.

15

I am also having this issue

16

I am also having this issue. Can you look into my account as well

17

Hi same issue. please help

18

I’m also suffering from phone verification in the UK. Trying to evaluate an ASR model with API. Could you also help me out on that, please?

19

Hello,
I am also facing similar option, it just outright denies existence of my phone number, as it’s not valid number. Please help me out.

20

Same here.