USB3.1 hub not working correctly on Jetson Orin Nano

Robotics & Edge Computing Jetson & Embedded Systems Jetson Orin Nano
1

Hi,
We’ve attached a USB 3.0 hub from VIA Labs (VLI 威鋒電子股份有限公司) to the Jetson Orin. Whenever we connect a peripheral directly to the hub, it is detected but doesn’t establish a connection. We conducted an experiment using two USB drives: the first one connected directly to the hub was detected but not connected, while the second one connected to an intermediate hub was both detected and connected.
I know this seems complicated, this is the actual state:

  • Orin Nx → VIA Labs HUB → USB drive A: FAIL
  • Orin Nx → VIA Labs HUB → Intermediate HUB → USB drive B: SUCCESS
    This is the lsusb -t command output:
    /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 10000M |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 10000M |__ Port 2: Dev 3, If 0, Class=Hub, Driver=hub/4p, 5000M |__ Port 1: Dev 4, If 0, Class=Mass Storage, Driver=usb-storage, 5000M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 480M |__ Port 2: Dev 2, If 0, Class=Hub, Driver=hub/5p, 480M |__ Port 1: Dev 6, If 0, Class=Mass Storage, Driver=usb-storage, 480M |__ Port 2: Dev 4, If 0, Class=Hub, Driver=hub/4p, 480M |__ Port 5: Dev 5, If 0, Class=, Driver=, 480M
    lsusb-t.txt (607 Bytes)

This is dmesg:
`[ 1.577637] usbcore: registered new interface driver usbfs
[ 1.583134] usbcore: registered new interface driver hub
[ 1.588460] usbcore: registered new device driver usb
[ 4.316286] usbcore: registered new interface driver r8152
[ 4.321920] usbcore: registered new interface driver asix
[ 4.327474] usbcore: registered new interface driver ax88179_178a
[ 4.333738] usbcore: registered new interface driver cdc_ether
[ 4.339731] usbcore: registered new interface driver net1080
[ 4.345546] usbcore: registered new interface driver cdc_subset
[ 4.351631] usbcore: registered new interface driver zaurus
[ 4.357355] usbcore: registered new interface driver cdc_ncm
[ 4.363169] usbcore: registered new interface driver aqc111
[ 4.385712] tegra-xusb 3610000.xhci: Adding to iommu group 0
[ 4.392051] usbcore: registered new interface driver uas
[ 4.397530] usbcore: registered new interface driver usb-storage
[ 4.415689] usbcore: registered new interface driver xpad
[ 6.946574] usbcore: registered new interface driver usbhid
[ 6.952304] usbhid: USB HID core driver
[ 7.288681] usbcore: registered new interface driver snd-usb-audio
[ 8.292176] tegra-xusb 3610000.xhci: Firmware timestamp: 2021-12-01 05:27:10 UTC, Version: 80.03 release
[ 8.301925] tegra-xusb 3610000.xhci: xHCI Host Controller
[ 8.307492] tegra-xusb 3610000.xhci: new USB bus registered, assigned bus number 1
[ 8.316159] tegra-xusb 3610000.xhci: hcc params 0x0180ff05 hci version 0x120 quirks 0x0000000000050810
[ 8.325764] tegra-xusb 3610000.xhci: irq 222, io mem 0x03610000
[ 8.332217] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 5.10
[ 8.340717] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 8.348143] usb usb1: Product: xHCI Host Controller
[ 8.353148] usb usb1: Manufacturer: Linux 5.10.104-tegra xhci-hcd
[ 8.359404] usb usb1: SerialNumber: 3610000.xhci
[ 8.373170] tegra-xusb 3610000.xhci: xHCI Host Controller
[ 8.378722] tegra-xusb 3610000.xhci: new USB bus registered, assigned bus number 2
[ 8.386512] tegra-xusb 3610000.xhci: Host supports USB 3.1 Enhanced SuperSpeed
[ 8.394008] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.10
[ 8.402516] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 8.409927] usb usb2: Product: xHCI Host Controller
[ 8.414936] usb usb2: Manufacturer: Linux 5.10.104-tegra xhci-hcd
[ 8.421191] usb usb2: SerialNumber: 3610000.xhci
[ 8.634144] usb 1-2: new high-speed USB device number 2 using tegra-xusb
[ 8.792467] usb 1-2: New USB device found, idVendor=2109, idProduct=2822, bcdDevice= 0.30
[ 8.800891] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 8.808233] usb 1-2: Product: USB2.0 Hub
[ 8.813433] usb 1-2: Manufacturer: VIA Labs, Inc.
[ 8.922240] usb 2-1: new SuperSpeedPlus Gen 2 USB device number 2 using tegra-xusb
[ 8.957457] usb 2-1: New USB device found, idVendor=2109, idProduct=0822, bcdDevice= 0.30
[ 8.965898] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 8.973236] usb 2-1: Product: USB3.1 Hub
[ 8.978427] usb 2-1: Manufacturer: VIA Labs, Inc.
[ 9.550368] usb 1-2.1: new high-speed USB device number 3 using tegra-xusb
[ 14.722194] usb 1-2.1: device descriptor read/64, error -110
[ 18.251687] usb0: HOST MAC 12:c5:64:3c:20:d2
[ 18.251691] usb0: MAC 12:c5:64:3c:20:d3
[ 18.262625] l4tbr0: port 2(usb0) entered blocking state
[ 18.262638] l4tbr0: port 2(usb0) entered disabled state
[ 18.262773] device usb0 entered promiscuous mode
[ 24.958461] usb 2-1.2: new SuperSpeed Gen 1 USB device number 3 using tegra-xusb
[ 24.987100] usb 2-1.2: New USB device found, idVendor=05e3, idProduct=0620, bcdDevice=93.07
[ 24.987108] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 24.987112] usb 2-1.2: Product: USB3.2 Hub
[ 24.987115] usb 2-1.2: Manufacturer: GenesysLogic
[ 25.114172] usb 1-2.2: new high-speed USB device number 4 using tegra-xusb
[ 25.268183] usb 1-2.2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=93.07
[ 25.268192] usb 1-2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 25.268196] usb 1-2.2: Product: USB2.1 Hub
[ 25.268199] usb 1-2.2: Manufacturer: GenesysLogic
[ 25.342805] usb 2-1.2.1: new SuperSpeed Gen 1 USB device number 4 using tegra-xusb
[ 25.365607] usb 2-1.2.1: LPM exit latency is zeroed, disabling LPM.
[ 25.369115] usb 2-1.2.1: New USB device found, idVendor=346d, idProduct=5678, bcdDevice= 2.00
[ 25.369122] usb 2-1.2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 25.369126] usb 2-1.2.1: Product: Intenso Speed Line
[ 25.369129] usb 2-1.2.1: Manufacturer: Intenso
[ 25.369132] usb 2-1.2.1: SerialNumber: FC081A094C35E
[ 25.370496] usb-storage 2-1.2.1:1.0: USB Mass Storage device detected
[ 25.370824] scsi host0: usb-storage 2-1.2.1:1.0
[ 25.442157] usb 1-2.5: new high-speed USB device number 5 using tegra-xusb
[ 25.548301] usb 1-2.5: New USB device found, idVendor=2109, idProduct=8822, bcdDevice= 0.01
[ 25.548312] usb 1-2.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 25.548317] usb 1-2.5: Product: USB Billboard Device
[ 25.548321] usb 1-2.5: Manufacturer: VIA Labs, Inc.
[ 25.548324] usb 1-2.5: SerialNumber: 0000000000000001
[ 25.830173] usb 1-2.1: new high-speed USB device number 6 using tegra-xusb
[ 27.283801] usb 1-2.1: New USB device found, idVendor=24a9, idProduct=205a, bcdDevice= 2.00

[ 27.283810] usb 1-2.1: New USB device strings: Mfr=2, Product=3, SerialNumber=4
[ 27.283812] usb 1-2.1: Product: Intenso Speed Line
[ 27.283814] usb 1-2.1: Manufacturer: Intenso
[ 27.283816] usb 1-2.1: SerialNumber: 46729111
[ 27.285322] usb-storage 1-2.1:1.0: USB Mass Storage device detected
[ 27.285789] scsi host1: usb-storage 1-2.1:1.0`

You can observe this error message
[ 14.722194] usb 1-2.1: device descriptor read/64, error -110

PS: It is not possible to access directly the Orin USB ports as all of them are connected to the VIA Labs HUB.

Appreciate your help,
Ahmed

3

Please check document and make sure your device tree matches the design.

https://docs.nvidia.com/jetson/archives/r35.5.0/DeveloperGuide/HR/JetsonModuleAdaptationAndBringUp/JetsonAgxOrinSeries.html?highlight=adaptation#porting-the-universal-serial-bus

4

Thank you for your reply,
We noticed that only USB 3.2 is correctly connected. I am a newbie to device trees. This is what I found

	xusb_padctl@3520000 {
		reg-names = "padctl\0ao";
		resets = <0x02 0x72>;
		interrupts = <0x00 0xa7 0x04>;
		avdd-usb-supply = <0x2b3>;
		compatible = "nvidia,tegra234-xusb-padctl";
		status = "okay";
		vclamp-usb-supply = <0x4e>;
		reg = <0x00 0x3520000 0x00 0x20000 0x00 0x3540000 0x00 0x10000>;
		phandle = <0x2b7>;
		reset-names = "padctl";

		ports {

			usb3-2 {
				status = "disabled";
			};

			usb3-0 {
				nvidia,usb2-companion = <0x01>;
				status = "okay";
			};

			usb2-2 {
				mode = "host";
				vbus-supply = <0x2b4>;
				status = "okay";
			};

			usb2-0 {
				usb-role-switch;
				mode = "otg";
				vbus-supply = <0x2b4>;
				status = "okay";

				port {

					endpoint {
						remote-endpoint = <0x2b5>;
						phandle = <0x67>;
					};
				};
			};

			usb3-3 {
				status = "disabled";
			};

			usb3-1 {
				nvidia,usb2-companion = <0x00>;
				status = "okay";
			};

			usb2-3 {
				status = "disabled";
			};

			usb2-1 {
				mode = "host";
				vbus-supply = <0x2b6>;
				status = "okay";
			};
		};

		prod-settings {
			#prod-cells = <0x04>;

			prod {
				prod = <0x00 0x284 0x38 0x38 0x00 0x288 0x3fff000 0x51e000>;
			};
		};

		pads {

			usb3 {

				lanes {

					usb3-2 {
						#phy-cells = <0x00>;
						status = "disabled";
					};

					usb3-0 {
						nvidia,function = "xusb";
						#phy-cells = <0x00>;
						status = "okay";
						phandle = <0x2bd>;
					};

					usb3-3 {
						#phy-cells = <0x00>;
						status = "disabled";
					};

					usb3-1 {
						nvidia,function = "xusb";
						#phy-cells = <0x00>;
						status = "okay";
						phandle = <0x2ba>;
					};
				};
			};

			usb2 {
				clock-names = "trk";
				clocks = <0x02 0xa5>;

				lanes {

					usb2-2 {
						nvidia,function = "xusb";
						#phy-cells = <0x00>;
						status = "okay";
						phandle = <0x2bc>;
					};

					usb2-0 {
						nvidia,function = "xusb";
						#phy-cells = <0x00>;
						status = "okay";
						phandle = <0x2b8>;
					};

					usb2-3 {
						#phy-cells = <0x00>;
						status = "disabled";
					};

					usb2-1 {
						nvidia,function = "xusb";
						#phy-cells = <0x00>;
						status = "okay";
						phandle = <0x2bb>;
					};
				};
			};
		};
	};
5

We are still stuck with this issue!
Any help from your side will me much appreciated!

Thanks
Ahmed

6

There is no update from you for a period, assuming this is not an issue any more.
Hence we are closing this topic. If need further support, please open a new one.
Thanks

Sorry for the late response.

Is this still an issue to support? Any result can be shared?