Hello NVIDIA Support Team,
I am writing to urgently request human assistance regarding my account on build.nvidia.com. I am currently locked out and unable to generate API keys due to the mandatory phone verification process.
Account Details:
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Registered Email: [Available via Private Message / Support Email]
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Phone Country Code: +213 (Algeria)
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Current Status / Error: “Your account has been temporarily blocked. Please try again after 12 hours or contact support.” / “Account anomaly, please contact support.”
Issue & Troubleshooting Summary:
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My Algerian mobile number (+213) is unable to receive the OTP verification SMS (checked network connection, spam settings, and carrier status).
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This appears to be a known gateway delivery issue affecting +213 mobile carriers.
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Attempts to retry and request new verification codes unfortunately triggered the risk-control mechanism, resulting in a temporary account block.
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I previously sent an email to
help@build.nvidia.comdetailing the issue.
Request:
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Manually lift the risk-control block/flag on my account.
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Provide an alternative method for phone/identity verification or manually verify my account for NIM API access.
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I am available to provide my registered email and full phone details via Direct/Private Message to any staff member.