Hello,
I am attempting to activate my NVIDIA AGX Thor serial number through the NGC activation portal at https://ngc.nvidia.com/org, but I am encountering an error stating that the serial number is “on hold.”
Error Message:
The serial number(s) you are trying to activate are on hold because you tried them previously or the serial number(s) have already been claimed, please contact NVIDIA support and provide the NGC Reference ID: f1a05c5d-4ccc-43d2-976c-36ead095dceb.
Details:
- NGC Reference ID: f1a05c5d-4ccc-43d2-976c-36ead095dceb
- Organization: khryptorgraphics
- Device: NVIDIA AGX Thor
- Issue: Serial number activation blocked with “on hold” status
Questions:
- Why is my AGX Thor serial number showing as “on hold”?
- How can I resolve this to activate my serial number and register my device?
- Was the serial number previously claimed, or is this an error in the system?
I need to complete the NGC activation to access the full features and software for my AGX Thor device. Any assistance would be greatly appreciated.
Thank you!