AORUS 15P RX5L (RTX 3080 32GB) laptop is freezing on Ubuntu 20.04

Graphics / Linux Linux
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1

Dear community members,

I have a new model of AORUS 15P RX5L notebook on my desk. The model name is SN21210J001585 with BIOS version FB03 and CPU model 11th Gen Intel(R) Core™ i7-11800H.

I installed Ubuntu 20.04 64bit and upgraded GPU drivers from default to NVIDIA 510.60.02 and CUDA 11.6. Default kernel version was 5.13+.

After a few minutes of doing daily work on this machine I my desktop is freezing. I cannot use mouse or keyboard but was able to connect to it via SSH using second machine. In htop I discovered that Xorg is consuming 100% CPU:

The process name:
/usr/lib/xorg/Xorg vt2 -displayfd 3 -auth /run/user/1000/gdm/Xauthority -background none -noreset -keeptty -verbose 3

I can reproduce that problem using external monitor with HDMI or without it. During the freeze I am not using CPU/GPU so much (I did not launch any AI calculations).

NVIDIA was set up as prime GPU.

$ prime-select query
nvidia

Furthermore, I upgraded Linux kernel from 5.13+ to 5.17+ and reinstall NVIDIA drivers but it does not help at all.

Help me to diagnose the root of the problem.

More details in nvidia-bug-report.log.gz:
nvidia-bug-report.log.gz (356.2 KB)

Regards,
Piotr

2

Please run nvidia-bug-report.sh as root and attach the resulting nvidia-bug-report.log.gz file to your post.

1 Like
3

It was done in the first post. Thanks.

4

May 11 22:03:11 phageprodigy kernel: [ 4701.552778] NVRM: GPU at PCI:0000:01:00: GPU-9b808cf8-972e-5aed-d891-9755c6420bc8
May 11 22:03:11 phageprodigy kernel: [ 4701.552781] NVRM: Xid (PCI:0000:01:00): 79, pid=2803, GPU has fallen off the bus.
May 11 22:03:11 phageprodigy kernel: [ 4701.552783] NVRM: GPU 0000:01:00.0: GPU has fallen off the bus.

Please check for a bios update first and apply, if available. If that doesn’t help, please check if setting kernel parameter
intel_idle.max_cstate=1
prevents it.
If all fails, please check for a defective gpu by installing Windows to see if the same happens there.

5

Got it. I will do and will back to you.

I can confirm that this notebook with full GPU consumption is working perfectly on Windows 10 (during gaming).

6

Hello.
I have an Aorus 17G XB and I also had a freeze issue after à few minutes on a clean install.
I fixed this by entering this in Linux boot options (single time edit by hiting ‘e’ key in grub, permanent change by editing /etc/defaults/grub) :
acpi_osi=! acpi_osi=“Windows 2017”

Regards