Blocked on nvidia.com after phone verification loops - Need manual verification/whitelisting

AI & Data Science NVIDIA NIM Access/Accounts
1

Hi NVIDIA Support Team and Community Moderators,

I am unable to access my developer dashboard or generate API keys on ://nvidia.com due to an automated profile restriction.

While setting up my account, I experienced consecutive phone verification failures (SMS delivery errors). After multiple attempts, the system locked me out, and I am now permanently blocked by the following banner: “Please contact support to verify your account.”

I understand from other forum threads that this is a known anti-fraud threshold issue requiring a manual backend fix by the engineering team. Could a moderator please escalate my account for manual whitelisting?

Here are my details (excluding sensitive data):

  • Platform: nvidia.com
  • Region/Country Code: [Kenya / +254]
  • Issue: “Please contact support” banner after failed OTP attempts.

I have already emailed help@://nvidia.com with my registered email address and phone number, but I am posting here to ensure it reaches the right triage team.

(Note to Moderators: Please let me know if I need to DM my registered email address to you directly.)

Thank you for your help!

2

Account access issues are not handled here through the forums.
Please check the pinned posts:

for details.

Thank you!