Cannot change email

[xtz465]

I have read the instructions of February 2020 for changing an email address. When I go to edit the profile, there is no entry for an email address nor a “change email” button.

In the meantime, my email address is gone and I can read posts by logging in, but I cannot receive any messages at the old address.

I also cannot log in as a developer because the site sends a confirmation email to my old address, which I cannot read.

[TomNVIDIA]

Hello @xtz465 ,

Please revisit this page for the latest instructions.

Instructions for changing your email address

Great news! Members now have the ability to update their email address. Visit https://profile.nvgs.nvidia.com/ and log in Click on the “Primary Email” settings [image] Enter new email information [image] Log into https://developer.nvidia.com or https://forums.developer.nvidia.com with your new credentials

Thanks,
Tom K

[xtz465]

I’m afraid this does not work because the system sends a “security challenge” to my (closed) email address, so I cannot answer it.

[TomNVIDIA]

The issue is that you do not have access to your old email address. Without this, it is impossible to verify ownership of a developer account. Folks must be able to prove ownership, or else it would be too easy for someone to steal other peoples accounts.