Hello, as the title says I cannot create an API key. Even though I am logged into my account it says “Account Does not Exist”. I contacted Nvidia through mail and they said to post a topic here to get help. Please help and thanks in advance.

Thanks for reaching out, and I appreciate you contacting NVIDIA support first. To help troubleshoot the “Account Does Not Exist” error when creating an API key, I need a bit more information: Product/Service: Which NVIDIA product or service are you trying to create an API key for? (e.g., NVIDIA Cloud, NGC, NVIDIA AI Enterprise, NVIDIA API Catalog, etc.) Account Status: Can you confirm you can log into your account successfully in other areas of the platform? Steps to Reproduce: Walk me through the exact steps you’re taking when you encounter this error. Screenshots: If possible, share a screenshot of the error message. Browser/Environment: What browser and OS are you using? Once I have these details, I’ll be able to point you toward a solution or escalate to the appropriate team if needed.

Hello, thanks for your answer! I am trying to create an API key for NVIDIA NIM on this website. I am able to login into my account into other areas of the platform by using my mail address. The exact steps are the following: Access the website mentioned before, logging in with my account ID, Generate API Key, Insert Key name and expiration date, Press “Generate Key” and that’s when the error happen. I am using Chrome and Windows 11. Thanks in advance. [image]

Account access issues are not handled here through the forums. Please check the pinned posts: [image] Account Access & Verification Update Access/Accounts Dear NVIDIA Developer Community, It is no secret that the verification process on build.nvidia.com has been challenging for both the community and NVIDIA. It’s honestly been pretty frustrating from both sides, but please understand that we hear your feedback and are working through it. This is a complex problem, and one in which we cannot be open about the fixes that are currently being implemented. Our Engineering team is working on a solution and will be reaching out to users that have cont… [image] Resolving Account Access issues Access/Accounts If you’re having issues verifying your account on build.nvidia.com, please send an email to help@build.nvidia.com. Be sure to include: the email address you registered with on build.nvidia.com any phone number(s) you tried to verify details of any error message you received (including a screenshot) Best, Sophie for details. Thank you!

Hello there, Could I please have sent the instructions too I-m facing the same problem . Thank you

Cannot create API Key - “Account Does Not Exist”

AI & Data Science NVIDIA NIM Access/Accounts

MarkusHoHo August 19, 2026, 6:11am 4

Account access issues are not handled here through the forums.
Please check the pinned posts:

for details.

Thank you!

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Cannot create API Key - “Account Does Not Exist”

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