Hello,
Users at our organisation have also encountered the same issue as others in this feed.
It is quite odd as users had been using ArcMap last night successfully and when they logged in this morning and restarted ArcMap to work on another project the issue was encountered. This was then further reported by other members of the organisation.
After comparing specs on the machines affected by this, I have found the following:
{
“Working” : [
{
“OS” : “Microsoft Windows 11 Enterprise”,
“Version” : “10.0.22000 Build 22000”,
“Processor” : “Intel(R) Core™ i7-6700 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)”,
“Graphics_Card” : “NVIDIA GeForce GTX 970”,
“Installed Drivers” : “C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll”,
“DLL” : “nvoglv32.dll”,
“DLL_File_Description” : “NVIDIA Compatible OpenGL ICD”,
“DLL_Version” : “31.0.15.4633”,
“ArcMap” : “10.7.1”
}
],
“Not_Working” : [
{
“OS” : “Microsoft Windows 11 Enterprise”,
“Version” : “10.0.22631 Build 22631”,
“Processor” : “AMD Ryzen 9 5950X 16-Core Processor, 3401 Mhz, 16 Core(s), 32 Logical Processor(s)”,
“Graphics_Card” : “NVIDIA GeForce RTX 4090”,
“Installed Drivers” : “C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_72a60bcfb646da4c\nvldumdx.dll”,
“DLL” : “nvoglv32.dll”,
“DLL_File_Description” : “NVIDIA Compatible OpenGL ICD”,
“DLL_Version” : “31.0.15.4633”,
“ArcMap” : “10.7.0”
},
{
“OS” : “Microsoft Windows 10 Enterprise”,
“Version” : “10.0.19045 Build 19045”,
“Processor” : “AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)”,
“Graphics_Card” : “NVIDIA GeForce RTX 3080”,
“Installed Drivers” : “C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll”,
“DLL” : “nvoglv32.dll”,
“DLL_File_Description” : “NVIDIA Compatible OpenGL ICD”,
“DLL_Version” : “31.0.15.4633”,
“ArcMap” : “10.7.0”
},
]
}
Other machines which are not using Nvidia have not shown any issues.
The only thing I see different between the above is that the driver had no issues on a cpu running an Intel chip whereas those running on an AMD processor share the issue.
Similar to other users here, our IT dept was in a change freeze during this time, and no updates were installed last night (that we are aware of) regarding Windows Updates, graphics driver updates, ArcMap patches. This of course makes this whole situation incredible vexing.
Our interim solution has been to disable the Nvidia Display Driver in Device Manager which then does allow ArcMap to open, however as these machines are purpose built for modelling, this is not an ideal solution.
Open to any and all suggestion.
Cheers,