GeForce RTX 3060 Error: GPU:0: Error while waiting for GPU progress: 0x0000c67d

Graphics / Linux Linux
1

Hello,

I am using Ubuntu on ASUS TUF Gaming F15 FX506HM Laptop.
Sometimes I can not shutdown my laptop and it is completely frozen. After a while on the black screen the error message from above is printed repeatedly.

nvidia-modeset: Error: GPU:0: Error while waiting for GPU progress: 0x0000c67d 2:0:4048:4040

Laptop can not be rebooted or shutdown, once it is in this state, I can only shutdown it by 5 seconds on power button.

Here is distribution info:
can@can-tuf-fx506hm:~$ sudo lsb_release -a
|Description:|Ubuntu 22.04.1 LTS|
|Release:|22.04|
|Codename:|jammy|

Here is the list of PCI devices:
can@can-tuf-fx506hm:~$ sudo lspci
0000:00:00.0 Host bridge: Intel Corporation 11th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
0000:00:01.0 PCI bridge: Intel Corporation 11th Gen Core Processor PCIe Controller #1 (rev 05)
0000:00:02.0 VGA compatible controller: Intel Corporation TigerLake-H GT1 [UHD Graphics] (rev 01)
0000:00:04.0 Signal processing controller: Intel Corporation TigerLake-LP Dynamic Tuning Processor Participant (rev 05)
0000:00:06.0 System peripheral: Intel Corporation Device 09ab
0000:00:07.0 PCI bridge: Intel Corporation Tiger Lake-H Thunderbolt 4 PCI Express Root Port #0 (rev 05)
0000:00:08.0 System peripheral: Intel Corporation GNA Scoring Accelerator module (rev 05)
0000:00:0a.0 Signal processing controller: Intel Corporation Tigerlake Telemetry Aggregator Driver (rev 01)
0000:00:0d.0 USB controller: Intel Corporation Tiger Lake-H Thunderbolt 4 USB Controller (rev 05)
0000:00:0d.2 USB controller: Intel Corporation Tiger Lake-H Thunderbolt 4 NHI #0 (rev 05)
0000:00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller
0000:00:14.0 USB controller: Intel Corporation Tiger Lake-H USB 3.2 Gen 2x1 xHCI Host Controller (rev 11)
0000:00:14.2 RAM memory: Intel Corporation Tiger Lake-H Shared SRAM (rev 11)
0000:00:14.3 Network controller: Intel Corporation Tiger Lake PCH CNVi WiFi (rev 11)
0000:00:15.0 Serial bus controller: Intel Corporation Tiger Lake-H Serial IO I2C Controller #0 (rev 11)
0000:00:16.0 Communication controller: Intel Corporation Tiger Lake-H Management Engine Interface (rev 11)
0000:00:1d.0 PCI bridge: Intel Corporation Device 43b6 (rev 11)
0000:00:1f.0 ISA bridge: Intel Corporation Tiger Lake-H LPC/eSPI Controller (rev 11)
0000:00:1f.3 Audio device: Intel Corporation Tiger Lake-H HD Audio Controller (rev 11)
0000:00:1f.4 SMBus: Intel Corporation Tiger Lake-H SMBus Controller (rev 11)
0000:00:1f.5 Serial bus controller: Intel Corporation Tiger Lake-H SPI Controller (rev 11)
0000:01:00.0 VGA compatible controller: NVIDIA Corporation GA106M [GeForce RTX 3060 Mobile / Max-Q] (rev a1)
0000:01:00.1 Audio device: NVIDIA Corporation Device 228e (rev a1)
0000:2d:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
10000:e0:06.0 PCI bridge: Intel Corporation 11th Gen Core Processor PCIe Controller #0 (rev 05)
10000:e1:00.0 Non-Volatile memory controller: SK hynix Gold P31 SSD

Latest version of Nvidia Driver 515 is installed:

can@can-tuf-fx506hm:~$ sudo apt-get install nvidia-driver-515
nvidia-driver-515 is already the newest version (515.65.01-0ubuntu0.22.04.1).

Can you help me to fix this black screen / frozen laptop problem?

Best Regards,
Can

2

Please run nvidia-bug-report.sh as root after that happened and attach the resulting nvidia-bug-report.log.gz file to your post.

3

It happened today again, I waited about 5 minutes and then restarted laptop by 5 seconds on Power button.
Here is the results from the
sudo nvidia-bug-report.sh

nvidia-bug-report.log.gz (372.1 KB)

4 
Aug 11 18:48:08 can-tuf-fx506hm kernel: NVRM: Xid (PCI:0000:01:00): 79, pid='<unknown>', name=<unknown>, GPU has fallen off the bus.
Aug 11 18:48:08 can-tuf-fx506hm kernel: NVRM: GPU 0000:01:00.0: GPU has fallen off the bus.

Since it’s a notebook, this looks like it’s beginning to die.
If still under warranty, try to reproduce it using Windows, then have it replaced by asus.

5

I have forgot to mention this error happens randomly, only when Ubuntu decides to go suspend or power saving / hibernate mode after some inactive time. Then sometimes, I can not wake up the Laptop anymore.
Can that be a driver issue related with Power + Nvidia Drivers under Linux?

I dropped to opensource driver and I did not have any issues with the opensource driver for a long while therefore I do not think this is an hardware issue.
I can also try to reproduce it with Windows, I did not installed Windows on it yet but I can try with one of old Windows 10 licenses…

I am using this Laptop only 5 about months since I buy it.
If it is beginning to die I would probably avoid any product created by Nvidia and Asus in future.
That combination worked for me more than 10 years on my previous laptop.

6

If it only happens after suspend, then it rather sounds like a bios issue. Please check for an update.