I cannot log into build.nvidia.com

AI & Data Science NGC Catalog Feedback
1

I keep getting:

HTTP header value exceeds the configured limit of 8192 characters

And it has happened for weeks now.

Should I be able to login here:

Developer works, Build does not.

Thank you for the help.

2

Hi @Jerry.Richards - Let’s see if we can fix this. Looking for some more info from you - When are you getting this HTTP header error appearing? What specific webpage are you on? Can you share any relevant screenshots?

Thanks!

Sophie

3

Thank you for the help. Here are the screenshots beginning with https://build.nvidia.com/

01.build.nvidia.com
01.build.nvidia.com1920×1032 224 KB

02.login.build.nvidia.com
02.login.build.nvidia.com1920×1032 208 KB

03.login.build.nvidia.com
03.login.build.nvidia.com1920×1032 219 KB

04.login.build.nvidia.com
04.login.build.nvidia.com1920×1032 36 KB

4

I’ve reached out to the accounts team internally.

In the mean time, it looks like a few other staff members ran into this error and were able to resolve it by clearing their browser cookies - please give that a go, as a starting point.

Update: The other suggestion from the team is to try a different browser.

Best,

Sophie

5

Thank you. I cleared all the data, except passwords, for all time. I am using Chrome and can easily switch. Now it is asking me to “Please contact support to verify your account”. Noted at the top of the image. Will try pressing now. . . Sent email with links to GitHub Account, and LinkedIn Account. I do like that LinkedIn does verify the identity of the account and person.

Contact Support
Contact Support1920×1032 223 KB

6

Thanks @Jerry.Richards,

The support team have confirmed that they have received your email.

Best,

Sophie

7

Thank you for the help :)