Intel 9260NGW WiFi not working

Hi all,

I’m trying to get the WiFi card to work but I am now completely stuck on how to proceed further. Here is what I’ve done so far:

  1. I downloaded the firmware driver iwlwifi but that didn’t get me anywhere.
  2. I came across this thread: Issues with Intel 9620 WiFi Card/no wlan0 detected(search this up. I can only put one link. Sorry!). It suggested the kernel requires a backport driver.
  3. I downloaded the backport-iwlwifi-dkms by following this thread: drivers - Backport for iwlwifi - Ask Ubuntu. I saw some new changes when using lspci and dmesg. Kernel in use has changed to iwlwifi and now there are new errors in dmesg:
revolt@revolt-desktop:~$sudo lspci -v
0003:01:00.0 Network controller: Intel Corporation Wireless-AC 9260 (rev 29)
	Subsystem: Intel Corporation Device 0014
	Flags: bus master, fast devsel, latency 0, IRQ 36
	Memory at 12b0000000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [c8] Power Management version 3
	Capabilities: [d0] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [40] Express Endpoint, MSI 00
	Capabilities: [80] MSI-X: Enable+ Count=16 Masked-
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [14c] Latency Tolerance Reporting
	Capabilities: [154] L1 PM Substates
	Kernel driver in use: iwlwifi
	Kernel modules: iwlwifi
revolt@revolt-desktop:~$ dmesg | grep wlwifi
[    7.289216] Loading modules backported from iwlwifi
[    7.289223] iwlwifi-stack-public:master:8324:9176b151
[    7.364408] iwlwifi 0003:01:00.0: enabling device (0000 -> 0002)
[    7.368224] iwlwifi 0003:01:00.0: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[    7.368406] iwlwifi 0003:01:00.0: Falling back to user helper
[   69.025455] iwlwifi 0003:01:00.0: WRT: Overriding region id 0
[   69.025625] iwlwifi 0003:01:00.0: WRT: Overriding region id 1
[   69.025739] iwlwifi 0003:01:00.0: WRT: Overriding region id 2
[   69.025851] iwlwifi 0003:01:00.0: WRT: Overriding region id 3
[   69.025962] iwlwifi 0003:01:00.0: WRT: Overriding region id 4
[   69.026082] iwlwifi 0003:01:00.0: WRT: Overriding region id 6
[   69.026197] iwlwifi 0003:01:00.0: WRT: Overriding region id 8
[   69.026312] iwlwifi 0003:01:00.0: WRT: Overriding region id 9
[   69.026465] iwlwifi 0003:01:00.0: WRT: Overriding region id 10
[   69.026582] iwlwifi 0003:01:00.0: WRT: Overriding region id 11
[   69.026700] iwlwifi 0003:01:00.0: WRT: Overriding region id 15
[   69.026831] iwlwifi 0003:01:00.0: WRT: Overriding region id 16
[   69.026955] iwlwifi 0003:01:00.0: WRT: Overriding region id 18
[   69.027280] iwlwifi 0003:01:00.0: WRT: Overriding region id 19
[   69.027737] iwlwifi 0003:01:00.0: WRT: Overriding region id 20
[   69.028194] iwlwifi 0003:01:00.0: WRT: Overriding region id 21
[   69.028648] iwlwifi 0003:01:00.0: WRT: Overriding region id 28
[   69.036057] iwlwifi 0003:01:00.0: loaded firmware version 46.50fdb42f.0 9260-th-b0-jf-b0-46.ucode op_mode iwlmvm
[   69.036169] iwlwifi 0003:01:00.0: Direct firmware load for iwl-debug-yoyo.bin failed with error -2
[   69.043374] iwlwifi 0003:01:00.0: Falling back to user helper
[   69.121193] iwlwifi 0003:01:00.0: Detected Intel(R) Wireless-AC 9260, REV=0x324
[   69.175764] iwlwifi 0003:01:00.0: Can't parse empty family 8000 OTP/NVM sections
[   69.176040] iwlwifi 0003:01:00.0: Failed to read NVM: -61
[   69.188578] iwlwifi 0003:01:00.0: Failed to run INIT ucode: -61

  1. I’m currently stuck at Can't parse empty family.... I’ve tried sudo iw reg set AU

I’ve read about this error being a hardware issue in a few threads but couldn’t find anything past that. I’m not totally convinced it is a hardware issue as it’s fresh out of the box.

Could anyone shed some light?

Thanks!

Sorry for the late response, have you managed to get issue resolved or still need the support? Thanks

Hi kayccc,

I still need support.

John

Have you every tried the firmware provided by intel ? Linux* Support for Intel® Wireless Adapters
Pls pick up the latest ones from here. kernel/git/firmware/linux-firmware.git - Repository of firmware blobs for use with the Linux kernel

If it’s still not working I would suggest another wifi module list in our SCL. https://developer.nvidia.com/embedded/dlc/jetson-agx-xavier-series-supported-components-list

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