Issue Generating and Claiming Certificate for “Generative AI with Diffusion Models” Course

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1

Dear NVIDIA Academy Support Team,

I’m currently unable to claim my certificate for the course “Generative AI with Diffusion Models.”
The course is 100% complete, I passed the lab assessment with 100% accuracy, and received the message:
“You’re currently passing this course.”

However, when I click the “ASSESS TASK” button to generate my certificate, I continuously receive the following error:
“We encountered an error. Please try again.”

What I’ve Tried:
• Attempted using different networks (WiFi and 4G)
• Waited over 40 minutes and retried multiple times
• Contacted live chat support — Prince Koshy advised me to reach out via email and include details and screenshots

I’ve attached screenshots showing my course status and the error message.
• Lab_Completion.png – shows my lab score and that I passed the assessment with a Final Accuracy of 100%.
• Certificate_Error.png – shows the error encountered when attempting to generate my certificate at 1:30.

I would greatly appreciate your help in resolving this so I can access my certificate of completion.

Best regards,

2

Hi @KawtherAB,

Please send an email to dli-help@nvidia.com so that the team can investigate the issue.

Thanks,
Tom

3

Hi Tom,

Thank you for your response.
I wanted to let you know that I have already sent emails to the following addresses regarding this issue:
• nvdli@nvidia.com
• nvhelp@nvidia.com
• And just now, as you suggested, to dli-help@nvidia.com

I would really appreciate it if there’s any way you or your team could help direct this issue to the relevant department more quickly, as I’ve completed the course with 100% and have been trying to generate the certificate for some time now (and i need it urgently).

4

Your email to DLI team will be answered, please allow up to 2 business days for a reply from the team.

5

Thank you, Tom I appreciate the clarification.

I’ll wait for a reply from the DLI team and hope the issue will be resolved soon. I’ll keep this forum open until everything is fully resolved, just in case any further follow-up is needed. Thanks again for your support!

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