Jetson orin nano warranty

Autonomous Machines Jetson & Embedded Systems Jetson Orin Nano
1

Hi everyone,

I am a mechatronic engineer, and for one of our customers, we are designing a product that will include a Jetson Orin Nano module for AI vision.

Our customer has developed software that works as intended for his application on the DevKit. The client now wants to mass-produce his system.

We have three options:

*Option 1: Use the DevKit and void the warranty, as DevKits are not intended for industrial applications.

*Option 2: Use a carrier board designed by one of your trusted partners, such as Forecr.

*Option 3: Develop our own carrier board according to your design guidelines that will suit our needs.

My question is about option 3. What happens if a module fails when used with our own carrier board? Will we be able to have the warranty applied? Is there a certification process that can be done in the pre-production phase to prove that our carrier board meets Nvidia’s requirements?

Many thanks in advance.

2

We don’t have the certification process, you need to be responsible for your product. The Jetson module warranty is 3 years.
You can refer to Jetson FAQ | NVIDIA Developer

3

Hi,

Thanks for your reply, do we have to prove that are carrier board is not responsible for the damages that occued on the module ?

4

We have the RMA process to determind whether the device is under warranty to be replaced/fixing.

5

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