I purchased the Acer Niro AN18-61 notebook to perform scientific calculations, harnessing the power of GPU with use of CUDA. Many programs I use for my computations are Linux-specific and this is why I had to intall Linux Ubuntu 24.04 LTS next to the pre-installed Windows 11.
Unfortunately, each day after 1-2 h of work on Linux I experience the bugs in which the content of the screen freezes, i.e. moving the mouse and pressing keys has no action on the image being displayed. On the other hand, the system is “still alive”, which suggests that the repeated issues are related to the graphics itself. It is worth to mention that I haven’t had such a problem with Windows so far. The only solution that worked when a Linux bug occured was pressing the key combination: Alt + PrintScreen + R, E, I, S, U, B; which results in rebooting a system. Then, the messages provided by $journalctl revealed the following issues:
- ACPI BIOS errors
ACPI BIOS Error (bug): Failure creating named object [_SB.PCI0.GPPA.VGA._STA], AE_ALREADY_EXISTS ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog ACPI BIOS Error (bug): Could not resolve symbol [_SB.DBGA], AE_NOT_FOUND ACPI Error: Aborting method _SB.UBTC._STA due to previous error (AE_NOT_FOUND)
- NVIDIA device initialization failures
nvidia-persistenced: Failed to query NVIDIA devices. Please ensure that the NVIDIA device files (/dev/nvidia*) exist, and that user 122 has read and write permissions. systemd: Failed to start nvidia-persistenced.service - NVIDIA Persistence Daemon. kernel: nvidia 0000:63:00.0: Enabling HDA controller
- kernel workqueue and runtime power errors
workqueue: pm_runtime_work hogged CPU for >13333us 19 times, consider switching to WQ_UNBOUND ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-70)
- GNOME compositor failures during freeze
gnome-shell: Actor ‘StDrawingArea’ tried to allocate size -2147483648 x -2147483648
A notebook is equipped with AMD Ryzen 9 AI CPU and NVIDIA GeForce RTX 5060. In Linux, the nvidia-driver-580-open works, but the use of proprietary version 580 as well as 570-open results in error message when executing $nvidia-smi : “NVIDIA-SMI has failed because it couldn’t communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running.” I tried using both the kernels 6.14.0-33-generic and 6.11.0-26-generic, both with the driver 580-open, and in both kernels the freezes occured. On the other hand, executing “$ sudo prime-select intel” resulted in a stable work of my PC; however, that approach obviously deprives me of the capability to use CUDA. Meanwhile, it is very important for me to be able to use Linux and CUDA on this notebook.
I asked the question in Acer Community (as Acer is the manufacturer of my notebook), and received the following response:
“That sounds like a bug in the Nvidia drivers for Linux. Likely the driver is grabbing the bus to do something, but not releasing when it’s done, so no one else can get in to do anything. See if there are updated drivers for the RTX 5060 and if not try rolling back to a previous version.”
This is why I would kindly ask you to help me in resolving my problem.
I would be extremely grateful for your support!