Nvidia RTX 6000 Pro Blackwell Workstation - Screens Keep Going Black

Gaming and Visualization Technologies General Topics & Other SDKs GPU - Hardware
1

Hello, I purchased my RTX6000Pro Workstation card from Newegg in May of this year. I’ve had no issues up until a few days ago. The card has been very lightly used as I was out of country. About 3 days ago the screen attached to the card go black sometimes they won’t come back, and I have to reboot. Since I didn’t change anything, I figure it might be a widows update but it appears not to be.

Here are the things I have tried

1). Fresh load of Windows 11

2). Tried Older Nvidia Driver

3). Fresh Load of Ubuntu

4). New motherboard with new ram

5). Remounting

6). Checking the power connection to my 1600w Asus Thor III PSU

Non of the above fixed the issue. As mentioned, I purchased the card from Newegg and as so many have said they tell you to go to the manufacture. Before I saw these threads I called PNY and give them the details. They think it might be a vBIOS issue but it might not be their card and based on what I see here from other I suspect its an Nvidia card, I’m waiting for an E-Mail on this. The card came in an OEM white box, the type sent to mass builders but its not an HP, Dell, Lenovo card. The part number is NVD-900-5G144-2200-000, Vbios is 98.02.52.00.2 Model PG144G or maybe PG144C the label has a small scratch.

Any suggestions? Solutions? Also how do I deal with Newegg Business? They are not responding to me.

2

Bump, same issue. Thought it was the PSU sagging, swapped that, still have the same issue.

seems like under saturated vram, the driver crashes, causing the screen to go black (if you have your monitor plugged in)

you cant bring the driver back online until you hard reboot your machine, as in kill the power source. No a windows restart doesnt work.

insanely frustrating given the price of the hardware

3

I’m also having this issue. On Ubuntu, so far I’ve tried on every driver version from 575-590 with no success; it happens fairly consistently after 15-20 minutes at full VRAM saturation (I’m just generating the default test racecar videos with WAN and ComfyUI for testing).

Frustratingly, when it freezes there is no logging information saved.

4

Nvidia replaced my card, it came back wirh a much newer vBios. Everything is fone now and I can use the headless GPU feature now.

5

Thanks for the response. I’ll see about asking NVIDIA for a replacement; this has been quite frustrating

6

It is a very long process take pictures of every angle of the card and several of the serial number. Have the invoice and expect to answer a lot of questions.