Quadro RTX 5000 crash and reboot

Gaming and Visualization Technologies Visualization Warp & Blend
1

Hi, I’m trying to use a Quadro RTX 5000 with a software that uses the Nvidia API. When I try and use it the computer reboots. From the log file of the application I see information like this:
23.11.2020 10:36:38.703 [00002b8c] — NVQ disableCalibration[0]
GRID[0,0 5760x1080] GRIG_TOPO[3x1] GRIDS[3]
23.11.2020 10:36:38.761 [00002b8c] ------ NVQ disableCalibration dd[0]
displayId 80061086 sdr=0,0 - 5760x1080
23.11.2020 10:36:38.761 [00002b8c] ------ NVQ disableCalibration R[0 0
5760 1080]
23.11.2020 10:36:42.983 [00002b8c] ------ NVQ disableCalibration dd[1]
displayId 80061080 sdr=0,0 - 5760x1080
23.11.2020 10:36:42.983 [00002b8c] ------ NVQ disableCalibration R[0 0
5760 1080]
23.11.2020 10:36:43.441 [00002b8c] ??? NVQ disableCalibration SSI:
NVAPI_INVALID_ARGUMENT
23.11.2020 10:36:43.982 [00002b8c] ------ NVQ disableCalibration dd[2]
displayId 80061084 sdr=0,0 - 5760x1080
23.11.2020 10:36:43.982 [00002b8c] ------ NVQ disableCalibration R[0 0
5760 1080]
23.11.2020 10:36:45.160 [00002b8c] ??? NVQ disableCalibration SSI:
NVAPI_INVALID_ARGUMENT

They are calling NvAPI_GPU_SetScanoutIntensity for each display and it works fine on the first call, but fails on the two others (there are 3 displays attached)

Unfortunately the software vendor does not know what to do and claims that this works fine on a Kepler card.
I can’t find much on these errors and I was wondering if there is some debugging tools that could be used to find out why this is erroring out and restarting my computer,

Thanks

2

Hey jj,

Is this your software you are trying to debug or a 3rd parties? If it is a 3rd party please feel free to put them in touch with us and we will get a bug opened to understand the issue.

thanks