RTX A5000 - Crashing Issue (Co) [Incident: 240414-000437]

Subject: Nvidia RTX A5000 Card Detection Issue on Ubuntu OS
Dear Nvidia Support Team,

I hope this email finds you well. I am writing to seek assistance with an issue I’m experiencing regarding the detection of my Nvidia RTX A5000 graphics card on Ubuntu OS. Despite following the steps provided by your team, I am still unable to detect the GPU using the drivers.
Here are the details of my system and the steps I’ve taken so far:

  1. System Information:
    • Operating System: Ubuntu 22.04, 20.04 & 18.04
    • Nvidia Driver Version: 550 & 530
    • Nvidia RTX A5000 Graphics Card
  2. Steps Taken:
    • Installed Nvidia drivers.
    • Ran nvidia-smi to check GPU detection status (Result: GPU not detected).
    • Attempted to use Nvidia X Server Settings but GPU not visible.
    • Installed CUDA Toolkit (12 & 11) to verify GPU detection for GPU computing tasks.
  3. Test Software and Tools Used:
    • Used nvidia-smi command to check GPU status and information.
    • Installed and ran stress testing tools like GpuTest.
  4. Observations:
  • No GPU detected in system information tools.
  • Unable to access GPU settings or information through Nvidia X Server Settings.
  • Stress testing tools did not detect or utilize the GPU.
  • OpenGL and Vulkan tests did not show the GPU as available.
  1. Error Messages or Logs:
  • Provide any error messages or logs you encountered during the detection process.
    Please advise on any additional steps I can take to diagnose and resolve this issue. I have attached any relevant logs or error messages for your reference.Thank you for your time and assistance in resolving this matter.
    Best regards,
    Santhoshkumar M

Please run nvidia-bug-report.sh as root and attach the resulting nvidia-bug-report.log.gz file to your post.