Unable to proceed with system recovery

Accelerated Computing DGX Spark / GB10 User Forum DGX Spark / GB10
1

Hi,

I have a new DGX Spark that is stuck in the initial setup at the “Connect your keyboard” screen. While the keyboard and mouse input works in the UEFI/BIOS, the high-level OS setup script is frozen, preventing progression.

I have attempted system recovery and encountered a critical block:

  1. Recovery Media: I successfully created the official DGX Spark Recovery USB drive.

  2. Detection Failure: The UEFI/BIOS does not detect the USB drive under the Boot Override menu (only shows the corrupted internal drive and PXE).

  3. Manual Boot Failure:

    • I manually created a new boot entry pointing to the confirmed correct path on the USB: \EFI\BOOT\BOOTAA64.EFI.

    • Even after setting this manual entry as Boot Option #1 and disabling the internal Samsung SSD in the setup menu, the system still reverts to attempting to boot the corrupted OS from the internal SSD’s NVRAM entry, resulting in the frozen screen. The boot order setting does not stick.

      Could you advise me how to resolve this please? Thanks!

2

Hi, the drive may not be corrupted but just can’t detect your keyboard. Which keyboard are you using and have you tried a different kind?

3

Thank you for the suggestion. I tried two different USB keyboard one was a wired USB keyboard and the other used a USB dongle (but both required USB-A to USB-C adapter). The keyboard hardware is functional because I can enter and navigate the UEFI/BIOS menu.

I will try a bluetooth keyboard next when I’m back in a few days time, but I’m not sure if it’s a keyboard issue?

4

So I have tested it with a bluetooth keyboard (Logitech MX Keys Mini) and it worked! So for anyone else running it to the same problem it might be worth trying a bluetooth keyboard.

5

I tryed to replace the keyboard (same issue of you), but the DGX is now stucked in black screen and white, fixed cursor.
Any solution o fix that helps?

6

I have the same Logitech keyboard connected to the DGX Spark on Bluetooth and it didn’t recognize it in UEFI/BIOS without direct cable.

7

Did you end up proceed with system recovery?

I also successfully created the recovery usb drive. But also encountered the same detection failure: the UEFI could not detect my lenovo usb drive under the boot override menu. It only gave me two options: 1) ubuntu 2) UEFI. I don’t know how to fix this issue in order to reinstall my system.

Also i think the system recovery doc is kind of outdated.

Without system recovery, I can do nothing with this expensive toy. Where is Nvidia customer support I can ask for help?

8

if you don’t want to wait for some NVIDIA employees in here - there is also a live chat (bottom of that page)

9

Tried that. Went specifically to DGX spark support. They replied that they only know windows, not linux, and pointed me to this forum.

10

A company worth 5 trillion US$ and no Linux support in the live chat? Insane.

Was it the live chat? Or did you try also to open a ticket? At least there I would expect some Linux engineers…

11

Opened a ticket. Haven’t had great results with live chat. Still think its insane. Clicked right on dgx spark support.

12

I see this topic was marked as solved.

The reported issue was that UEFI didn’t detect the recovery USB. I’ve noticed others on the forum had success by trying different USB drives.

13

@envydia here’s a thread where we tested out a few options

I went with the WD_Black 4TB SN850X Gen4 NVMe M.2 SSD in a UGREEN 40Gbps M.2 NVMe SSD Enclosure with cooling fan.

@Neurfer, who initiated the thread, has the Crucial T500 1TB PCIe Gen4 NVMe M.2 SSD (less size = more heat efficient) in a **GRAUGER 40Gbps M.2 NVMe SSD Enclosure.

IMPORTANT: make sure the enclosure has a ASM2464 chip for 2GB/s speeds.

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