USB-C monitor not detected with nvidia-driver on Ubuntu

Graphics / Linux Linux
1

I have an HP Zbook G5 with graphical card GP107GLM

Since last Friday I can’t make my monitor working using the USB-C port. It was still working on Thursday (when I run the software updater).

I also completely reinstalled the laptop with a fresh new Ubuntu and the problem is still there…

Some information about my laptop:

lshw -class display
*-display
description: VGA compatible controller
product: GP107GLM [Quadro P1000 Mobile]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
configuration: driver=nvidia latency=0
resources: irq:152 memory:e8000000-e8ffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:4000(size=128) memory:e9080000-e90fffff
*-graphics
product: EFI VGA
physical id: 2
logical name: /dev/fb0
capabilities: fb
configuration: depth=32 resolution=1920,1080

lspci|grep VGA
01:00.0 VGA compatible controller: NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] (rev a1)

nvidia-smi
Mon Dec 4 14:46:20 2023
±--------------------------------------------------------------------------------------+
| NVIDIA-SMI 535.129.03 Driver Version: 535.129.03 CUDA Version: 12.2 |
|-----------------------------------------±---------------------±---------------------+
| GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|=========================================+======================+======================|
| 0 Quadro P1000 Off | 00000000:01:00.0 On | N/A |
| N/A 48C P0 N/A / ERR! | 896MiB / 4096MiB | 1% Default |
| | | N/A |
±----------------------------------------±---------------------±---------------------+
±--------------------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=======================================================================================|
| 0 N/A N/A 1801 G /usr/lib/xorg/Xorg 318MiB |
| 0 N/A N/A 2011 G /usr/bin/gnome-shell 42MiB |
| 0 N/A N/A 3458 C+G …9319132,14200362056835276957,262144 312MiB |
| 0 N/A N/A 8318 G …ures=SpareRendererForSitePerProcess 85MiB |
| 0 N/A N/A 12729 G …sion,SpareRendererForSitePerProcess 88MiB |
±--------------------------------------------------------------------------------------+

uname -r
6.2.0-37-generic

sudo cat /sys/module/nvidia_drm/parameters/modeset
Y

And the result of nvidia-bug-report.sh:
nvidia-bug-report.log.gz (483.5 KB)

Thank you by advance,

Jean-Guy

2

Already tried a different cable?

3

Yes sure, I tried 3 different docks (my dock is: HP USB-C Mini Dock / https://support.hp.com/in-en/drivers/hp-usb-c-mini-dock/17859030).

The dock is perfectly working on other laptop.

I also bought a simple cable HDMI to USB-C: https://amzn.eu/d/3TabIFX

But none of them are working on my laptop.

Again, it was working until last Friday.

4

Can you switch to hybrid graphics in bios? Does the USB-C come alive again if doing so?

5

I just did it but nothing changed

6

You could try reverting to the 470 driver though I don’t think that will help. I guess you should try to hard reset the mainboard. Check HP support pages on how to do that on your notebook model.

7

Hi again,

Thank you very much for your support!

I reverted to the 470 driver but it had no effect.

I will try the hard reset but what is expected? I will need to reinstall the entire os after? (I’m at the office and I need my laptop today…)

8

It’s just like removing power and battery to discharge the mainboard, just without disassembly.

No.

9

I guess you should also update your bios beforehand.

10

Hello generix,

I did the hard reset of the mainboard and it works, the display via USB-C is back!! :-)

But, if I do a normal reboot, the issue is back.

Do you have an idea how to get a definitive solution?

Regards,

11

This seems to be a firmware issue triggered by newer nvidia drivers. Did you already do the bios update?

12

I need to ask to my local IT manager to perform the bios upgrade, I let you know, it can take a while…

13

do you use runtime power management for nvidia gpu? (it might be Chapter 22. PCI-Express Runtime D3 (RTD3) Power Management (Known Issues And Workarounds, p.4))

14

Does the screen become available once you switch to another tty and back?