USB Issues on Jetson AGX Xavier Board (Non-Developer Kit) after Ubuntu

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Xavier
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1

Hello,

I am encountering USB-related problems with my Jetson AGX Xavier board (non-developer kit). Previously, I had successfully installed JetPack on Ubuntu 18.04, and everything was functioning well. However, after performing ‘sudo apt update’, ‘sudo apt upgrade’, and rebooting, I am now unable to use any USB devices. Even when I check with ‘lsusb’, no devices are recognized.

It’s important to note that since the USB is not functioning, I cannot format or troubleshoot via USB. Although I can still connect via SSH, internet access is currently unavailable.

If anyone has experienced a similar situation or has suggestions on how to address this problem with a non-developer kit, I would greatly appreciate your guidance. Thank you.

3

Hi,

What L4T/JetPack version is in use?
You mean you are not even able to re-flash it?
Maybe the update causes some custom device tree/BCT changes to be gone.

4

Thanks your reply.

  1. When I run ‘sudo apt-cache show nvidia-jetpack,’ I see four versions listed: 4.6.4-b39, 4.6.3-b17, 4.6.2-b5, 4.6.1-b110
  2. I want to format the device itself, but since USB device is not working, I’m seeking guidance on how to achieve this. (As USB device is not functioning, I cannot use the method of initializing or format via USB.)
  3. How can I check and address the issue of custom device tree/BCT being gone?

I am not very familiar with Linux kernel and system. I would appreciate any assistance you can provide.

Thanks.

nvidia@nvidia-desktop:~$ sudo apt-cache show nvidia-jetpack
[sudo] password for nvidia:
Package: nvidia-jetpack
Version: 4.6.4-b39
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-l4t-jetson-multimedia-api (>> 32.7-0), nvidia-l4t-jetson-multimedia-api (<< 32.8-0), nvidia-cuda (= 4.6.4-b39), nvidia-tensorrt (= 4.6.4-b39), nvidia-nsight-sys (= 4.6.4-b39), nvidia-cudnn8 (= 4.6.4-b39), nvidia-opencv (= 4.6.4-b39), nvidia-container (= 4.6.4-b39), nvidia-visionworks (= 4.6.4-b39), nvidia-vpi (= 4.6.4-b39)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_4.6.4-b39_arm64.deb
Size: 29380
SHA256: 22f450b9101de4df5ca2a028a1246954693f6161505e557256c51bae83c00f47
SHA1: 330b70bbd31c767b13e65f9252fcef0bfef94723
MD5sum: f43560a65e283a23c9c8727e884bd433
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

Package: nvidia-jetpack
Version: 4.6.3-b17
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-l4t-jetson-multimedia-api (>> 32.7-0), nvidia-l4t-jetson-multimedia-api (<< 32.8-0), nvidia-cuda (= 4.6.3-b17), nvidia-tensorrt (= 4.6.3-b17), nvidia-nsight-sys (= 4.6.3-b17), nvidia-cudnn8 (= 4.6.3-b17), nvidia-opencv (= 4.6.3-b17), nvidia-container (= 4.6.3-b17), nvidia-vpi (= 4.6.3-b17)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_4.6.3-b17_arm64.deb
Size: 29376
SHA256: bc486787ebc35228cd51b647f581e52f53e6238c0444a7654d3dcd43c6c8f6aa
SHA1: 5db526f319cae2dca64d7722cdb72bc9eaccb6c1
MD5sum: 5e44667d6e5b9d6d7ea8f0830fb83d66
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

Package: nvidia-jetpack
Version: 4.6.2-b5
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-cuda (= 4.6.2-b5), nvidia-opencv (= 4.6.2-b5), nvidia-cudnn8 (= 4.6.2-b5), nvidia-tensorrt (= 4.6.2-b5), nvidia-visionworks (= 4.6.2-b5), nvidia-container (= 4.6.2-b5), nvidia-vpi (= 4.6.2-b5), nvidia-l4t-jetson-multimedia-api (>> 32.7-0), nvidia-l4t-jetson-multimedia-api (<< 32.8-0)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_4.6.2-b5_arm64.deb
Size: 29358
SHA256: 3b173ce179df79348fc68254a1fa4b7c9fc1d65ff2a065de7bf70459223ac39f
SHA1: eb5f9357dffa31c6945b39d6d28f7ef31b10fda2
MD5sum: 93001822fdf68db3a47cc832a17cbce8
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

Package: nvidia-jetpack
Version: 4.6.1-b110
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-cuda (= 4.6.1-b110), nvidia-opencv (= 4.6.1-b110), nvidia-cudnn8 (= 4.6.1-b110), nvidia-tensorrt (= 4.6.1-b110), nvidia-visionworks (= 4.6.1-b110), nvidia-container (= 4.6.1-b110), nvidia-vpi (= 4.6.1-b110), nvidia-l4t-jetson-multimedia-api (>> 32.7-0), nvidia-l4t-jetson-multimedia-api (<< 32.8-0)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_4.6.1-b110_arm64.deb
Size: 29374
SHA256: 312e75d89d0837472668714c43590fd204a33b9c7727c542e1b5df367ec239c4
SHA1: 769cbf1c7acb9e39a4539879884a570bde12292c
MD5sum: a074f5225dfe8d7ea24560b15eef08d9
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

5

OK, so if this carrier board is not made by yourself, and is from some third-party vendor,
please ask the vendor for how to re-flash it.

6

Thank you. I’ll try reaching out to the manufacturer for assistance.

7

same problem I am facing in NVIDIA Jetson AGX XAVIER kit there are 2 USB 3.0 slots and both are not working no signal no 5volt supply

8

Please open a new topic for your own issue. Thanks