I’m trying to claim my AWS Activate credits through my NVIDIA Inception membership, but the application keeps getting auto-rejected with the same reason that my AWS account email doesn’t match my application domain, and that a free email provider was used.
In my case this is a clear false positive:
My Activate application email & my AWS account (root user) email are both on my company domain.
No free email provider (Gmail/Outlook/etc.) is used anywhere in the application
My website is live and fully functional
The business domain on the application is correct
Things I’ve already done, and still get the identical boilerplate rejection:
Updated the AWS root user sign-in email to my company-domain email
Confirmed the website loads and is functional
Made sure company name, domain, and all business details are consistent everywhere
Questions:
Has anyone resolved this exact false positive (mismatch flagged even when email + domain match perfectly)? What finally worked?
To the NVIDIA team — since Inception is the Activate Provider here, could someone help escalate this to the AWS Activate partnership contact for a manual review? I’m happy to share my Organization ID and AWS Account ID privately via DM.
Any workarounds or guidance would be hugely appreciated. Thanks!
We applied for AWS Activate credits through our NVIDIA Inception membership, but our application keeps getting rejected with the same generic reason stating that the AWS account email doesn’t match the application domain and that a free email provider was used.
In our case, this is incorrect. Both our AWS root account email and the application email use our company domain, and no free email provider is involved.
We have already:
Verified that our AWS account email and application email match.
Confirmed our website is live and accessible.
Ensured all company details and domain information are consistent.
Submitted multiple applications after correcting everything.
We also emailed inceptionprogram@nvidia.com requesting assistance, but unfortunately haven’t received any response yet.
Additionally, we tried contacting the AWS Activate Support team, but we only receive automated responses that repeat the rejection reason without explaining the actual issue or providing any actionable feedback.
If anyone from NVIDIA or AWS has been able to help resolve this through a manual review, we’d really appreciate any guidance or assistance.