Hi all,
I’m trying to claim my AWS Activate credits through my NVIDIA Inception membership, but the application keeps getting auto-rejected with the same reason that my AWS account email doesn’t match my application domain, and that a free email provider was used.
In my case this is a clear false positive:
- My Activate application email & my AWS account (root user) email are both on my company domain.
- No free email provider (Gmail/Outlook/etc.) is used anywhere in the application
- My website is live and fully functional
- The business domain on the application is correct
Things I’ve already done, and still get the identical boilerplate rejection:
- Updated the AWS root user sign-in email to my company-domain email
- Confirmed the website loads and is functional
- Made sure company name, domain, and all business details are consistent everywhere
Questions:
- Has anyone resolved this exact false positive (mismatch flagged even when email + domain match perfectly)? What finally worked?
- To the NVIDIA team — since Inception is the Activate Provider here, could someone help escalate this to the AWS Activate partnership contact for a manual review? I’m happy to share my Organization ID and AWS Account ID privately via DM.
Any workarounds or guidance would be hugely appreciated. Thanks!
Lalit Pandit