Cursor problems in some applications

Some applications running in a Citrix desktop environment have been seen to exhibit cursor anomalies. A typical example is where the cursor is shown overlaid on a black square.

Citrix have recently released a hotfix which addresses many of these anomalies. The hotfix is available here : http://support.citrix.com/article/CTX140263.

NOTE: We have been told by Citrix that this 004 hotfix doesn’t work correctly if installed on a system that already has 003 installed (http://support.citrix.com/article/CTX140257) . The recommendation is to uninstall 003 before installing 004.

If you test this hotfix and still see cursor abnormalities please report here.

Thank you for the information about this patch.

I have applied the XD710ICAWSWX64004 Hotfix and can confirm that the black square mouse cursor problem has been resolved in the following applications:

  • Solidworks 2014
  • eDrawings 2014
  • PTC Creo 2.0
  • yED (Java-based diagramming application)

My test environment was:

  • Xenserver 6.2 SP1 (and all current XenCenter reported updates)
  • XenDesktop 7.5
  • GRID K2
  • Windows 7 x64
  • Pass through and vGPU K260Q/K240Q profiles