I’m setting up a new POC setup at a customer using the following components:
• VMware ESXi 6.5
• XenApp 7.14.1
• Nvidia Tesla M10
• Windows Server 2016
When connecting from an Igel Linux thinclient towards the Published Desktop we experience the behavior in the attachment. The session is running fine, but we don’t see the entire screen.
This sometimes happens from a Windows client, but a refresh seems to happen after a few seconds and the entire screen becomes visible.
This is happening on lower (1280*1024) and higher resolutions, single and multi-monitor setup.
If we reboot the XenApp server, the first session is successful. Starting from the second session, we experience the issue.
If we use Legacy Graphics Mode instead of the default Thinwire mode, we don’t experience this issue. However, this is not optimal.
If I disable the Microsoft RDS GPO setting "Use the hardware default graphics adapter for all Remote Desktop Services sessions", the issue does not occur. However, this setting is needed for accelerating browsers.
o Dell PowerEdge R730
o Nvidia Tesla M10, M10-8A profiles
o GRID version 4.3: 367.106
o ESXi 6.5.0, 5310538
o GRID version 4.3: 370.12
o GRID version 4.1: 369.71 also tested (because of similar kb: http://nvidia.custhelp.com/app/answers/detail/a_id/4273/~/nvidia-grid-vgpu-–-corruptions%2Fblack-screen%2Fincorrect-mouse-behaviour-often)
o Windows Server 2016 OS, fully patched
o XenApp 7.14.1
o Igel UD5-LX-50c
o Firmware tested: 5.11.200.01 & 5.10.240
o Receivers tested: 12.1.8,13.3.2,13.4.2