I am currently managing our school’s DGX-1 workstation, which is running Ubuntu 16.04, DGX OS 3.1.2, and CUDA 9.0. I would like to upgrade it to Ubuntu 20.04 and DGX OS 5.0. I have tried using the dgx-release-upgrade command for the upgrade process, but it has been unsuccessful. I have also attempted to follow the documentation on the official website; however, it requires logging into the NVIDIA Enterprise Support to download the DGX OS. The previous administrator informed us that their account is inaccessible due to a forgotten password. Unfortunately, the password reset email is not being received through the “forgot password” feature. Could you please guide us on how to resolve this issue and proceed with the DGX-1 OS upgrade? Thank you for your assistance.
Here is the update error about update.
Hi @asdewq45445 ,
If you still have an active support contract for that DGX-1, you can email EnterpriseSupport@nvidia.com with the system serial number and they can work on enabling access to the Enterprise Support Portal for you.
Sorry @asdewq45445 , I should have also clarified…when you’re trying to upgrade from DGX OS 3.1.2, you are following the procedures at Updating the Software - NVIDIA Docs first, correct? You need to update 3.x->4.x, then 4.x->5.x. I believe the procedure is generally the same, but wanted to confirm that’s what you’re following.
Yes, however, I have successfully upgraded the following versions, despite encountering various errors along the way. After troubleshooting, everything is currently functioning very well:
Ubuntu OS: 16.04 to 20.04
Driver Version: 384.81 to 530.30.02
CUDA Version: 9.0 to 12.1
Docker CE version: 17.06.1 to 23.0.4
NVIDIA Docker version: 1.0.1 to 2.13.0
However, I’m still facing an issue with my account, which is preventing me from downloading the DGX OS ISO. The problem is that my previous registered account was myaccount@nkfust.somedomain, but due to a change in the school’s policy, the domain has been updated to nkust.somedomain. As a result, I am unable to receive any emails on my old account. I have contacted the customer support team several times, and they informed me that they couldn’t resolve the issue. Initially, I wanted to contact enterprise support, but my professor forgot the password, which has made it impossible for me to access that page. Now that you have provided me with a contact email, I am extremely grateful!
Excellent!
Note that you can also follow the instructions at Installing on Ubuntu - NVIDIA Docs if you decide to just start over and reimage. That’s an alternate path to using the DGX OS ISO that gets you the same end configuration.
So, can I consider DGX OS as a pre-packaged image, similar to the ISO of Jetson Nano? It’s not necessarily required to have a DGX OS ISO, and I can still accomplish the same configuration, is that correct? Thank you for your response.
The DGX OS is really Ubuntu + some specific packages for performance, functionality, and general quality of life goodness on DGX platforms. The ways to get that are either install Ubuntu + the DGX packages (that “Installing on Ubuntu” link I sent), or to use the DGX OS ISO.
The ISO path is intended to appeal to users who just want to fast-forward to the end state, rather than doing more manual steps involved with Ubuntu + packages.