Getting 0/0 in vcpu and memory in dsx air organization summary
+1 same root cause — confirmed via official nv-air-sdk 1.3.1.
My setup:
- Org: Engineering-Team-AshleyFunitureIndustries (Account # 0966621667498835)
- Subscription: NVIDIA Air, Evaluation, Active, term 2027-05-20
- Roles: ORG_OWNER + USER_ADMIN + AIR_ORG_ADMIN + AIR_IMAGE_CLAIMER
- Personal API Key with NVIDIA Air service scope ticked
Symptoms identical to OP — but the SDK exposes the real error:
AirApi.with_api_key(api_key=…).simulations.list()
→ HTTP 403
{“detail”:“Your organization is not currently authorized
to access DSX Air. For questions, please reach out to support.”,
“request_id”:“a3c07f8c-4975727”}
So the “0/0 vCPU/memory” on the org summary page that @fab4 sees is the
same condition — NGC subscription is Active but the DSX Air tenant
authorization is not provisioned for the org.
Web UI at NVIDIA DSX Air is also stuck in a login redirect
loop, almost certainly a downstream effect of the same gap.
Looks like a post-rebrand provisioning pipeline issue. Could NVIDIA Air
team please look at this? Already emailed air-support@nvidia.com.