DSX Air free trial - Organization misclassified as Individual, missing Start Trial button

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1

Hello NVIDIA Team,

I received eligibility for the DSX Air free trial, but I am unable to proceed with the activation.

Issue: After logging into dsx-air.nvidia.com, I do NOT see the “Start Trial” button (only the “Contact Us” prompt). I submitted my initial access request on August 4th and escalated to air-support on August 6th, but my dashboard is still stalled.

My Account Info:

  • NGC Organization Name: Iron Logic LLC

  • My Role: Organization Owner

  • Email Domain: @ironlogictech.net

  • Organization Type: INDIVIDUAL

Based on similar forum threads, it appears my corporate workspace was misclassified on the backend as an “Individual” organization type rather than an enterprise workspace. This classification is blocking my access to the simulation environment.

Could a staff member please help update my organization tier to the correct enterprise status on the backend and manually bump my trial activation?

Thank you for your time and assistance.

2

Hi @calvin32

This sounds like an issue for Enterprise support.

3

Hi @TomNVIDIA, I opened a case as requested, but Enterprise Support immediately rejected it because I don’t have an active Entitlement Certificate (since this is for the Free Trial). Is there an internal developer support queue that can fix this backend misclassification? I’m completely stuck.

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