Failed to download app via Omniverse launch

Heya, i can’t download Audio2Face on my PC.
i7-8700
RTX 2070 (Super)
Here’s the trouble screen.


Can some1 help?

Hello @qarsamusic! Usually a HTTP403 error indicates that the server understands the request but refuses to authorize it.

Can you do me a favor and click the copy icon and paste the full text of the error in the post here or attach a text file?
a2ferror

Here’s the full error

Error occurred during installation of Audio2Face: [2f2914bd-beb8-4bcb-afee-dc25348e3dcb] Cannot prepare file for download, the server has returned HTTP403 for signed URL https://asset.launcher.omniverse.nvidia.com/audio2face/2021.3.3/windows-x86_64/package.zip?Expires=1648110345&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9hdWRpbzJmYWNlLzIwMjEuMy4zL3dpbmRvd3MteDg2XzY0L3BhY2thZ2UuemlwIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNjQ4MTEwMzQ1fX19XX0_&Signature=0GWZDqV0tcWAXt70JuNfym4DrOQ0KwojLWGDYwXoBNle2tq1Z53HRSStv1z~o~pUvRjGA7B05~BNG6D8a~reUGmsNRZm6QoOqaSQ9lqVU3MO-t3VmYGB5uQ8cG4Wjx3VRW9Bu6XgLun~nMxTCFzJ0cmmZOKj-NFkx4E0OVXuYZFXmgy-2WfQEHgZFFLEy-RR0UhxgOGGYM9m6HRJ7NaN2Q7cGePUrhFLYlPU0KoLMayAMDzxsR-1gl4~IbhlosC6eLUPlZ-ftpxMNZcUHIW4P93H0VJAkyikvyVn6DomW3dOfLhhINfK6Dd1-fS0SKsUK4MmRYUrZ~wl6jwOt21Xdw__&Key-Pair-Id=K13PD0MHC2KFRP

Hi @qarsamusic! I sent you a link to the Audio2Face package to the email address you have on the forums here. Let me know if you are able to access it or if you are still encountering issues.

Big thanks for you for this package and sorry for late answer but that doesn’t helped me
And now i also see this error:

Unable to check for updates to GDPR agreements and EULA.
You may need to inspect your internet connection and restart the launcher.
Try these troubleshooting links for Proxy and Firewall configurations.

Checked all of my internet settings. All good.
May this problem caused by my geolocation?
I’m from Russia btw.

Error occurred during installation of Audio2Face: [4d0dc50e-e9ea-459a-b56d-6f0d17ddefd2] Cannot sign URL for download – FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Faudio2face%252F2022.1.0%252Fwindows-x86_64%252F90af9be5c280a03ee647052b3591de9d.zip failed, reason: connect ETIMEDOUT 65.8.11.86:443

That is quite odd. Would you mind reinstalling launcher and try again. Some people had that issue and reinstall the launcher worked.

thankGOD yes it worked

1 Like

Good afternoon, I encountered the same problem! When starting Omniverse Launcher gives out this message:

Unable to check for updates to GDPR agreements and EULA.
You may need to inspect your internet connection and restart the launcher.
Try these troubleshooting links for [Proxy](<link_to_document>) and [Firewall](<link_to_document>) configurations.

When I try to load any application I get another error:
Error occurred during installation of Create: [f076df98-b216-4219-9e83-844d96ff3ad9] Cannot prepare file for download, the server has returned HTTP403 for signed URL (<link_to_zip>)?Expires=1664246904&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jcmVhdGUvMjAyMi4yLjIvd2luZG93cy14ODZfNjQvNWZhOGU5YTM1MzAyNTk3OTQ4NTE1NmFmZmMxZjJkM2YuemlwIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNjY0MjQ2OTA0fX19XX0_&Signature=NcLMNvcSgrJbwAdqGeWWKtUtU2eotrBb3leuAcqWMOsWks-6oHWQzZPL6nPAZ65H7GYBwAEaHbLUsN0TnkRMJ4AhJ9iOPLYnC2Fxhcb3D5moEa07XPAT4Yowd1JC70NYr-rhE6sWi8GidQpJE84qZWIKN-PjknwAT-K3c-6T9AbgqTUlghMsxhiTiSrkx5okmut8pcq~UsGXp3pUPzlw2o~pP7QB9cTIlWtiy87DcIB5ct54zX7Rqv0S8LvhGcDkq5Ae3AvtuxWLmJVJbEEceZoGFwGf-tR25ZVuFYCS83mLy2rdusZYWFAAZfxck0Oo8ZPd4yV2Pju4ilvBUOW2Wg__&Key-Pair-Id=K13PD0MHC2KFRP
(I had to remove the links to the documents in order to publish this post)

Reinstalling the application did not help, RTX 3060

when trying to download the launcher, it gives an error

403 ERROR

The request could not be satisfied.


Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: 66tV_mr6xe-F7vOo_7nBwbzbV5iXHhyc4UoU7KmgYktum9vVA6k1LA==

Hi. I have the same problem. could someone help me, please?
I’ve tried to download Audio2Face 3 times but unfortunately, I failed.
i7-12700K
RTX 3060ti
32G RAM 5600 MHz
and I’ve got around 90G free space on my drive C - NVMe SSD.
I’ve tried reinstalling the launcher but it didn’t work.

and here’s the error:

Error occurred during installation of Audio2Face: [4815ec76-f778-476b-b6bf-0ae12de1d7a6] Cannot prepare file for download, the server has returned HTTP403 for signed URL https://asset.launcher.omniverse.nvidia.com/audio2face/2023.1.1/windows-x86_64/kit/5683158e33bef52cb87f8ff6c7882d5f.zip?Expires=1697777418&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9hdWRpbzJmYWNlLzIwMjMuMS4xL3dpbmRvd3MteDg2XzY0L2tpdC81NjgzMTU4ZTMzYmVmNTJjYjg3ZjhmZjZjNzg4MmQ1Zi56aXAiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2OTc3Nzc0MTh9fX1dfQ__&Signature=zJdtZegQjTq6gFiCVhWCEDXrmqE2-CpauUOB6zLDzKjvNpr3lMqPiJfjeTCoY9dYlJNlO02EK~rlM2BiQ0RSEKd-BTgCkMLyMVi01loJsKkCBN4yPjRCpURgADlSFXGD24fNflpDu9uQv9DxmtFlxadZ-HYdhp3aZ3MnhcD6szoTyTwmJg8Fuv2XccUorZffcPD~79WW~APmfsAfgvLFnVYjv9J8j4EqYgC5XZR0G13fNj32SRL-1skQmnCjwWOmO7634CoTtNbaZlFt3CWE-SMZBriNQgaKHeKKsDniqISGVssuEMZSynBm3zvaFVwagCVg5EOVyyMsLUp-kQs1~A__&Key-Pair-Id=K13PD0MHC2KFRP

Thanks.

Can you make sure your Launcher is up to date, then restart and try again?

My launcher’s version is 1.8.11 which is the latest version to my knowledge.
and I did try it again after restarting both my PC and the launcher but it didn’t work.
I even uninstalled the launcher completely by deleting Omniverse files in the AppData folder and reinstalling it again, by the way, I’m using a proxy to connect and download, could that be what causing the problem?
and what are the possible solutions?
I have to mention that I received the error at the end of downloading when it was installing the audio2face files.
could it be my firewall that is not letting the installation finish?

@Nolimon 1.8.11 is indeed the latest for us users. it’s likely firewall, antivirus, or not having proper ports opened. can you try rebooting and start the Launcher as admin and temporarily disable firewall/antivirus during installation? can you also upload your Launcher log for troubleshooting? you can navigate to it via your avatar at the top right corner of the Launcher (look for log location)